Healthcare Community Relations Liaison

US Oncology Inc.; Emeryville (CA); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Epic Care in the Alameda County area seeks a Healthcare Marketing Liaison I to build relationships with physicians, office staff, healthcare organizations, and community partners, promoting Epic Care services.

You will gather market intelligence, relay insights to leaders, plan outreach activities, and travel within the assigned market to strengthen community visibility and support practice growth.

Qualifications

• 1 year of community outreach, physician relations, marketing, business development, customer relations, or equivalent healthcare-related experience preferred.
• High School Diploma or Certificate required.
• Proficient in Microsoft Office Suite and comfortable using CRM or physician relationship-management systems; ability to organize and summarize qualitative and quantitative information required.

Responsibilities

• Articulate Epic Care’s brand, services, value proposition, and key differentiators to community and healthcare partners while serving as a knowledgeable and accessible representative of the organization.
• Develop, nurture, and maintain relationships with community and healthcare partners, including referral sources, patient advocacy organizations, community-based organizations, healthcare organizations, educational institutions, and other stakeholders aligned with Epic Care’s services and community presence.
• Maintain an active presence within the assigned market through regular field engagement, meetings, community outreach, and relationship-building activities based on organizational priorities and community needs.
• Serve as a liaison between Epic Care and community and healthcare partners by communicating organizational information externally while gathering and communicating community feedback, needs, opportunities, barriers, and other relevant market insights internally.
• Develop an understanding of the assigned market and identify emerging trends, changes in the healthcare landscape, community needs, competitive activity, access barriers, partnership opportunities, and other information that may inform Epic Care’s strategy and operations.
• Utilize Epic Care’s customer relationship management system and other available technology to plan outreach activities, maintain current relationship information, document meaningful interactions and market intelligence, and track follow-up activities and outcomes.
• Identify concerns, service barriers, or opportunities raised by community and healthcare partners; communicate actionable feedback to the appropriate internal stakeholders; and support timely follow-up and closed-loop communication when appropriate.
• Plan, organize, and support meetings, educational programs, in-service presentations, sponsorships, expos, community events, and other engagement opportunities that strengthen Epic Care’s relationships and visibility within the community.
• Collaborate with physicians, operational leaders, Marketing, and other organizational partners to facilitate community connections, communicate market needs and insights, and support initiatives responsive to identified opportunities or barriers.
• Provide regular updates to the Marketing Supervisor regarding relationship development, community engagement, market intelligence, emerging opportunities or concerns, and other relevant activities and outcomes.
• Represent Epic Care with professionalism, compassion, integrity, strong communication skills, and a collaborative approach while working independently in the community and across the organization.

Skills

Brand messaging

Relationship building

Market intelligence

CRM usage

Travel readiness

Communication

Independent planning

Education

High School Diploma or Certificate

Tools

Microsoft Office

CRM systems

Job description

Epic Care in the Alameda County area seeks a Healthcare Marketing Liaison I to build relationships with physicians, office staff, healthcare organizations, and community partners, promoting Epic Care services.

You will gather market intelligence, relay insights to leaders, plan outreach activities, and travel within the assigned market to strengthen community visibility and support practice growth.