Healthcare Community Manager: Engagement & Programs

Nashville Public Radio; West Deptford Township (NJ); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off (PTO)

Paid holidays

Flexible schedule

Job summary

Healio is seeking a dedicated Community Manager to own the day-to-day health, engagement and member experience of the brand’s healthcare provider community. You will cultivate an active professional community by developing engagement initiatives and programming, building relationships with members, and aligning with their professional priorities.

The role emphasizes strong communication, analytics and cross-team collaboration to improve registration, participation and overall member experience.

Qualifications

• 3-5+ years of experience in community management, audience engagement, digital content, communications, events or a related field.
• Excellent written and verbal communication skills.
• A bachelor’s degree in journalism, English, Communications or a related field;
• Demonstrated ability to build relationships and engage professional audiences.
• Strong organizational and project-management skills with the ability to manage multiple initiatives simultaneously.
• Experience developing programming, events, content or engagement campaigns.
• Comfort using analytics and qualitative feedback to evaluate performance and inform decisions.
• Collaborative mindset and experience working across multiple teams and functions.
• Ability to work independently, identify opportunities and move initiatives forward with limited direction.
• Experience working with healthcare professionals or within healthcare, medical education, medical publishing or a related industry is strongly preferred.

Responsibilities

• Manage the day-to-day community experience, fostering meaningful conversation, connection and participation among members.
• Develop and execute initiatives that increase member activation, engagement and retention.
• Build relationships with members, subject-matter experts and community advocates to strengthen participation and inform community direction.
• Develop and manage a calendar of community programming, including discussions, virtual events and other engagement opportunities.
• Create community-first content, including discussion prompts, polls and member spotlights, based on member interests and emerging trends.
• Track community performance and use engagement data and member feedback to identify opportunities for improvement.
• Gather and share insights about member needs, interests and behaviors to help inform community strategy and broader organizational initiatives.
• Test and refine engagement approaches based on performance and member response.
• Partner with editorial, product and marketing teams to support community growth, programming and member experience.

Skills

Experience in community management

Audience engagement

Digital content

Excellent communication

Relationship building

Project management

Analytics and feedback

Collaboration across teams

Independent work

Healthcare industry knowledge

Education

Bachelor’s degree in journalism/English/Communications

Job description

Healio is seeking a dedicated Community Manager to own the day-to-day health, engagement and member experience of the brand’s healthcare provider community. You will cultivate an active professional community by developing engagement initiatives and programming, building relationships with members, and aligning with their professional priorities.

The role emphasizes strong communication, analytics and cross-team collaboration to improve registration, participation and overall member experience.