Community-Driven Marketing Manager

Socket.dev; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

9amHealth is seeking a Marketing Community Manager to build and nurture member and employer communities across social and live events. This role drives authentic storytelling, trust-building, and engagement in a two-audience model: employers and members.

You'll own community strategy from online forums to in-person events, collaborate with Clinical and Content teams, and translate member insights into programs that support health outcomes and engagement at scale.

Qualifications

• 4+ years of experience in community management, social media, or a closely related marketing role.
• Ability to build and grow engaged online communities beyond just managing content calendars.
• Strong social media instincts across platforms (LinkedIn, Instagram, member forums) and tailored messaging.
• Experience planning and executing virtual and in-person events from conception through follow-up.
• Excellent writing and communication skills with adaptable voice for HR leaders and members.
• Comfort at the intersection of B2B and B2C; building trust with employers and members.
• Data-driven approach; track metrics and translate insights into improvements.
• Highly organized and capable of managing multiple priorities without sacrificing quality.

Responsibilities

• Build and manage 9amHealth's member community across online and offline spaces.
• Drive engagement across the member lifecycle from awareness to retention.
• Cultivate member advocates and ambassadors who share authentic experiences.
• Manage day-to-day moderation, calendars, and health of community spaces.
• Respond and engage; surface feedback to Marketing, Product, and Clinical teams.
• Own the social media presence and content strategy across platforms.
• Plan and execute member and community events, including webinars and meetups.
• Support employer in-person events in collaboration with Customer Success and Marketing.
• Collaborate with clinical and content teams to ensure medically accurate, on-brand messaging.
• Be the voice of the community internally; surface sentiment and trends.

Skills

Community management

Social media

Event planning

Writing

Communication

B2B/B2C awareness

Data-driven

Organization

Tools

Circle

Mighty Networks

Slack

Job description

9amHealth is seeking a Marketing Community Manager to build and nurture member and employer communities across social and live events. This role drives authentic storytelling, trust-building, and engagement in a two-audience model: employers and members.

You'll own community strategy from online forums to in-person events, collaborate with Clinical and Content teams, and translate member insights into programs that support health outcomes and engagement at scale.