Healthcare Community Liaison & Partnerships Leader

HarmonyCares; Springfield (VA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with company match

Tuition and certification reimburse

Job summary

HarmonyCares is seeking a Community Liaison to drive local market awareness, educate partners and patients about our home-based care services, and support enrollment and transitions of care. You will work with referral sources and facilities to grow enrollment within your assigned territory.

You will coordinate outreach efforts, meet partners and patients, and manage CRM activity while upholding HIPAA guidelines and the company’s mission to deliver high-quality care at home.

Qualifications

• Bachelor's Degree or 4+ years of B2B sales experience.
• 2+ years of health care related industry sales/marketing experience.
• Must maintain a valid driver's license and good driving record.
• Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source.
• Knowledge of sales techniques and territory management.
• Excellent interpersonal communication, presentation and customer service skills required.
• Proficiency with Microsoft Office, Word, Excel, Outlook.
• Ability to travel within assigned territory and attend sales meetings as required.
• Excellent written and verbal communication skills.
• Ability to work independently and complete multiple tasks.
• Strong organizational skills.
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training.

Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
• Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
• Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment processes
• Provide education on and facilitate, as requested, benefit enrollment and processes
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
• For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
• Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant market
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted, and meetings scheduled with external sources
• Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
• Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
• Maintain consistent communication with sales leaders and local business unit leadership and support staff
• Performs other additional duties as assigned

Skills

B2B sales

Healthcare sales

Driver's license

Organization

Sales techniques

Interpersonal communication

MS Office

Travel willingness

Independent work

Self-motivation

Education

Bachelor's Degree

Job description

HarmonyCares is seeking a Community Liaison to drive local market awareness, educate partners and patients about our home-based care services, and support enrollment and transitions of care. You will work with referral sources and facilities to grow enrollment within your assigned territory.

You will coordinate outreach efforts, meet partners and patients, and manage CRM activity while upholding HIPAA guidelines and the company’s mission to deliver high-quality care at home.