Healthcare Communications Lead – Patient Solutions

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 47,494,000 - 64,257,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Paid time off

Company holidays

Job summary

Inizio Engage is seeking to represent a leading biotechnology client in a telecommunication-focused role. You will interact with consumers and providers, coach a team, and maintain high-quality standards across programs.

The position operates on EST hours (evenings) with strong emphasis on customer service, privacy, and compliance. A committed, reliable home-office setup is required to support remote work.

Qualifications

• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions.

Responsibilities

• Maintain excellent quality standards for client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate understanding of medical terminology as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and SOPs.
• Display flexibility within department to maximize utilization, including administrative and non-telecommunication duties.
• Safeguard patient privacy and confidentiality per HIPAA rules.

Skills

Customer service

Telecommunication/telemanagement

Empathy

Organizational skills

HIPAA knowledge

Job description

Inizio Engage is seeking to represent a leading biotechnology client in a telecommunication-focused role. You will interact with consumers and providers, coach a team, and maintain high-quality standards across programs.

The position operates on EST hours (evenings) with strong emphasis on customer service, privacy, and compliance. A committed, reliable home-office setup is required to support remote work.