Healthcare Collections Specialist

Reeves County Hospital District; Mann (TX); On-site; USD 38,000 - 55,000; Full time

Job summary

Reeves Regional Health is seeking a detail‑oriented Accounts Receivable Clerk to manage patient accounts, contact patients about balances, and coordinate with collection agencies. You will post payments, run reports, and maintain accurate notes in the system.

Responsibilities include responding to billing questions, ensuring PHI confidentiality, and adhering to CMS guidelines and department policies. This role emphasizes accuracy, timeliness, and strong customer service in a healthcare setting.

Qualifications

• Strong verbal and written communication required.
• Excellent interpersonal and customer service abilities.
• High attention to detail and strong organizational skills.
• Working knowledge of billing and clerical principles and practices.
• Effective time management with ability to meet deadlines.
• Proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to maintain confidentiality with patient information.

Responsibilities

• Reviews patient account balances and aging reports to identify accounts needing collection action.
• Contacts patients regarding outstanding balances, explains bills, and discusses payment arrangements.
• Responds to patient questions and complaints concerning account balances and billing.
• Documents collection activity and maintains accurate account notes.
• Works with outside collection agencies and refers past-due accounts to the credit department in accordance with department policy.
• Posts payments and adjustments to patient accounts; handles billing-related phone calls.
• Retrieves EFT data and communicates with appropriate recipients as backup for the Business Office Specialist.
• Prepares daily cash reports and related payment/adjustment reports; balances accounts at month-end.
• Ensures confidentiality of PHI and adheres to Reeves Regional Health policies.

Skills

Typing 45 wpm

10-key calculator

Computer literacy

Clerical duties

Communication skills

Customer service

Attention to detail

Time management

Confidentiality with patient data

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

Reeves Regional Health is seeking a detail‑oriented Accounts Receivable Clerk to manage patient accounts, contact patients about balances, and coordinate with collection agencies. You will post payments, run reports, and maintain accurate notes in the system.

Responsibilities include responding to billing questions, ensuring PHI confidentiality, and adhering to CMS guidelines and department policies. This role emphasizes accuracy, timeliness, and strong customer service in a healthcare setting.