Healthcare Collections Representative

Cognizant; College Station (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Cognizant is seeking a Healthcare Collections Representative for a remote position. This role involves assisting clients with outstanding balance accounts, ensuring positive customer service and effective communication. A high school diploma and collections experience are required, with a focus on maintaining customer relationships.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Minimum one year of collections experience.
• Minimum one year of related work experience.

Responsibilities

• Handle inbound calls to arrange debt repayment.
• Ensure all required statements are sent for accounts.
• Properly manage patient disputes and escalate as necessary.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma

Job description

Healthcare Collections Representative

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Location: Remote (Work-from-Home)

Schedule: Monday to Friday, 8:15am- 5:00pm EST and one day 11:15 am -8pm EST

Experience: Minimum 1 year of related experience.

Travel: None required

About the role:

As a Healthcare Collections Representative, you will make an impact by Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

What you need to have to be considered

Required Education and Experience

• High school diploma
• Minimum one year of related work experience
• Minimum one year of collections experience

Preferred Qualifications

• Minimum one year of EPIC experience

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Salary and Other Compensation:

Applications will be accepted until July 10th, 2025.

The hourly rate for this position is between $15.00 – 19.00 per hour + Collection’s Commission Bonus, depending on experience and other qualifications of the successful candidate.

Bonus: This position is eligible for Cognizant’s discretionary monthly bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.