Healthcare Clerical Associate – Patient Services & Scheduling

NYC Health + Hospitals; New York (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

NYC Health + Hospitals Coler is a certified 815-bed nursing facility on Roosevelt Island, offering long term and subacute care, rehabilitation, and memory care. The role involves front-desk and clinic coordination duties, patient record management, and office support across a busy SNF environment.

The position supports daily clinic scheduling, chart maintenance, and routine administrative tasks to ensure smooth resident care operations within this high-quality facility.

Qualifications

• High school diploma or its educational equivalent.

Responsibilities

• Answers telephones and takes messages as necessary.
• Schedule all residents’ clinic appointments for outside and in-house clinics.
• Handle inquiries from relatives and visitors and refer to Head Nurse/Charge Nurse.
• Checks residents and charts to ensure they do not leave the ward without authorization.
• Place and/or replaces resident ID bands and verify proper identification.
• Prepares requisitions for repairs, medical-surgical supplies, stationary, and organizes supplies when ordered.
• Maintains log for outstanding orders or requests.
• Distributes mail and packages to residents or directs them to the proper department.
• Assembles new residents’ charts and adds new sheets.
• Attaches records and reports to charts.
• Files required reports and forms in resident charts as directed.
• Maintains residents’ charts in proper order.
• Places bedside cards on residents’ beds and doors; updates as needed.
• Labels trays, equipment, drawers, and shelves.
• Thins resident charts following policy and retention schedules.
• Keeps Nursing station organized and orderly.
• Helps cover additional SNF floor when other clerical staff are out.
• Performs all other duties as assigned.
• Prepares admissions and discharges as needed.

Education

High school diploma or equivalent

Job description

NYC Health + Hospitals Coler is a certified 815-bed nursing facility on Roosevelt Island, offering long term and subacute care, rehabilitation, and memory care. The role involves front-desk and clinic coordination duties, patient record management, and office support across a busy SNF environment.

The position supports daily clinic scheduling, chart maintenance, and routine administrative tasks to ensure smooth resident care operations within this high-quality facility.