Healthcare Call Center Supervisor - Temp

View Moreicons; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Restaurant reimbursement

Job summary

Sagility is seeking a Temp Supervisor in El Paso, TX to lead and develop a team of customer service representatives in a healthcare-focused environment. The role emphasizes coaching, performance management, and ensuring service levels meet client expectations.

Qualifications include a High School Diploma or equivalent (Associates or Bachelor's preferred) and 1+ years in customer service or call centers, with at least 12 months in a supervisor capacity.

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor’s degree preferred.
• 1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity.Healthcare Industry Prefered.

Responsibilities

• Coach and develop team to achieve account specific KPIs.
• Monitor employee performance using coaching tools and dashboards.
• Manage employee performance including coaching, rewards and merit reviews.
• Communicate client and organization expectations clearly to individuals and teams.
• Develop daily/weekly action plans to address performance gaps.
• Ensure accountability and productivity using client-provided tools and reports.
• Handle escalated and unresolved customer calls.
• Collaborate across functions to drive improvements.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Coaching

Team leadership

Education

High School Diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

Phone systems

Computers

Software applications

Job description

Sagility is seeking a Temp Supervisor in El Paso, TX to lead and develop a team of customer service representatives in a healthcare-focused environment. The role emphasizes coaching, performance management, and ensuring service levels meet client expectations.

Qualifications include a High School Diploma or equivalent (Associates or Bachelor's preferred) and 1+ years in customer service or call centers, with at least 12 months in a supervisor capacity.