Healthcare Call Center Representative

Insight Global; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A recruitment firm is seeking a Professional Recruiter to manage inbound/outbound calls and patient support. Candidates should have over 3 years in call centers and 1 year of remote work experience. The role requires tech-savviness and strong communication skills. This is a contract position focused on customer service in the healthcare industry.

Qualifications

• 3+ years of outbound call center experience.
• 1+ year of remote work experience, preferably in a healthcare environment.
• Experience with making 100+ calls each day.

Responsibilities

• Handle inbound and outbound calls and emails.
• Assist with patient support and processing medical records.
• Collaborate with team members to maintain patient care.

Skills

Outbound call center experience

Remote work experience

Tech-savvy

Communication skills

Good internet connection

Tools

Customer service software

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Professional Recruiter at Insight Global

Must Haves:

• 3+ years of outbound call center experience (ideally 5+ years)
• 1+ year of remote work experience, preferably in a healthcare environment
• Experience working in a fast-paced environment – OK with making on average 100+ calls each day
• Needs to be tech savvy: experience working with technology, computers, etc.
• A great communicator - both written and verbal
• Must have good internet connection because remote position

Plusses:

• Experience working at a startup (fast paced, changing environment)
• Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)

Responsibilities:

• Primary work will come from inbound calls, outbound calls, and email support requests
• Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
• You will perform typical front office and back office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to, Zendesk and Five9.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service and Administrative

Industries

Health and Human Services and Hospitals and Health Care

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