Healthcare Call Center Representative-

Advanced Psychiatry Associates; Sioux Falls (SD); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Healthcare Customer Service Expert, where your empathy and attention to detail will shine. In this fully remote role, you'll be the first point of contact for patients, handling a high volume of calls and ensuring their needs are met with compassion and efficiency. You'll thrive in a supportive environment that values your contributions and offers opportunities for professional growth. With competitive pay, a monthly bonus incentive, and a comprehensive benefits package, this is more than just a job; it's a chance to make a meaningful impact in the lives of others while enjoying a great work-life balance.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Savings Plan

Paid Parental Leave

Generous PTO

Tuition Reimbursement

Walgreens Discount

Qualifications

• 2+ years of customer service experience in a call center environment.
• Experience in the healthcare industry with medical terminology.

Responsibilities

• Serve as the first point of contact for patients needing home healthcare services.
• Collect clinical and demographic information and enter it into the portal.

Skills

Empathy

Attention to Detail

Customer Service

Data Entry

Medical Terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Dual Monitors

Search Engines

Job description

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources, and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal.

Hiring for multiple positions!

Location: 100% Remote

Hourly Rate: $21.50/hr - $23.50/hr + Monthly Bonus Incentive opportunity

Training & Nesting Period: 4 to 6 Weeks

Training & Nesting Hours: Monday - Friday 9:00am - 5:30pm EST

Available Shift After Training & Nesting: Monday - Friday, 11:30AM - 8:00PM EST

This role is for you if:

1. You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
2. You have strong attention to detail.
3. You can comply with all company policies, including HIPAA/PHI.
4. You strive to meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives.
5. You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications:

1. High School Diploma or GED.
2. Minimum 2 years Customer Service experience in a call center environment.
3. Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
4. Ability to navigate dual monitors and multiple applications.
5. Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
6. Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

Internet Requirements:

1. Speeds: 2mb/10mb upload and 10mb/25mb download or higher
2. High-speed Internet: Fiber or Cable connection required
3. DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
4. While working, required to hardwire with an ethernet cable

What we offer:

1. Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth/earning potential.
2. Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
3. Generous PTO, 401K Savings Plan, Paid Parental Leave, and more.
4. Advancement Opportunities, professional skills training, and tuition reimbursement.
5. Walgreens Discount - receive up to 25% off eligible items.
6. Great culture with a sense of community.