Healthcare Call Center Agent

Gainwell Technologies LLC; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare solutions company is seeking a Call Center Agent to work remotely in the US. The role involves handling member inquiries, documenting interactions, and ensuring compliance with healthcare regulations. Candidates should have at least a high school diploma, prefer healthcare experience, and be able to multitask effectively. Excellent communication skills are essential.

Qualifications

• 1+ year of experience in a call center or customer service role, preferably in healthcare.
• Ability to multitask and navigate multiple systems simultaneously.
• Familiarity with medical terminology and insurance processes is a plus.

Responsibilities

• Handle inbound and outbound calls, addressing member inquiries professionally.
• Document all interactions accurately and ensure compliance with healthcare regulations.
• Escalate complex issues to supervisors as necessary and meet performance metrics.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Associate degree or healthcare certification

Job description

A company is looking for a Call Center Agent - Healthcare - Remote US.

Key Responsibilities

• Handle inbound and outbound calls, addressing member inquiries professionally
• Document all interactions accurately and ensure compliance with healthcare regulations
• Escalate complex issues to supervisors as necessary and meet performance metrics

Required Qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in healthcare
• Ability to multitask and navigate multiple systems simultaneously
• Familiarity with medical terminology and insurance processes is a plus