Healthcare Bad Debt Specialist

University of Colorado Medicine; Aurora (CO); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading medical organization is seeking a highly motivated Bad Debt Specialist to manage patient accounts and collaborate with vendors remotely. This role requires strong analytical skills, attention to detail, and proficiency in Microsoft Excel. Join their Patient Services team in a critical position that ensures timely resolution of outstanding balances while maintaining compliance. Candidates with over 3 years of healthcare experience are encouraged to apply.

Benefits

Generous leave

Health plans and retirement contributions

Equal Opportunity Employer

Qualifications

• 3+ years of experience in the healthcare industry.
• Proficient in Microsoft Office, specifically Excel.
• Strong verbal and written communication skills.

Responsibilities

• Manage and process vendor collection portal submissions.
• Conduct in-depth account investigations to resolve discrepancies.
• Lead collaboration with third-party vendors to resolve complex issues.

Skills

Analytical Skills

Communication

Detail-Oriented

Tools

Microsoft Excel

Online Portals

Job description

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a highly motivated Bad Debt Specialist to join our Patient Services team.

This job can be performed 100% remotely and out of state candidates will be considered.

The Bad Debt Specialist plays a critical role in managing patient accounts in collections, driving timely and accurate resolution of outstanding balances. This position requires a proactive, detail-oriented professional who can navigate financial discrepancies, support legal processes, and ensure compliance with internal and external requirements. The Specialist will lead collaboration with third-party vendors, handle escalations with confidence, and maintain strong relationships with patients, vendor partners, and internal teams. Success in this role demands advanced analytical skills, proficiency in Microsoft Excel, and a solutions-focused mindset within a fast-paced, team-oriented environment.

Essential Duties:

• Manage and process vendor collection portal submissions, ensuring timely, accurate, and compliant handling of all requests.
• Review and authorize legal assignments via the online portal, adhering to internal policies and regulatory requirements.
• Conduct in-depth account investigations to resolve discrepancies, validate balances, and ensure billing accuracy.
• Gather, verify, and document data related to legal actions, escalated accounts, and bad debt issues to support resolution efforts.
• Collaborate cross-functionally with internal teams and external vendors to resolve complex issues, legal cases, and bad debt disputes.
• Serve as the primary escalation contact for collection vendor, driving timely and effective resolution of high-priority issues.
• Communicate with professionalism and empathy when addressing concerns from patients, vendors, and departments, fostering strong working relationships.
• Lead or support departmental initiatives and special projects, contributing to continuous improvement and operational efficiency.
• Provide actionable insights and detailed account data to support legal proceedings, strategic decisions, and reporting needs.
• Ensure full compliance with applicable laws and internal policies, identifying and recommending opportunities for process and performance improvements.

Requirements:

• Proficient in Microsoft Office, specifically Excel. Comfortable with online portals.
• 3+ years of experience in the healthcare industry.
• Strong verbal and written communication skills.
• Ability to learn new systems quickly and efficiently.
• Knowledge of collection rules, timelines, and legal procedures.
• Must have strong understanding of HIPAA guidelines.

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.

CU Medicine will post all jobs for aminimumof 7 days or until 250+ applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.