Healthcare Assistant / Receptionist - Sexual Health

NHS; Maryland; On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility seeks a compassionate Healthcare Assistant / Receptionist to support patients in HIV care. This role involves patient monitoring, reception duties, and collaboration with healthcare professionals to ensure quality care. Flexibility in hours and teamwork are essential. A rewarding position within a committed team providing crucial services to the community.

Qualifications

• Previous experience in a caring environment.
• Experience of working within outpatients.
• Ability to undertake manual handling and movement tasks.

Responsibilities

• Accompany patients where clinical support is indicated.
• Take and record patient observations.
• Work within the phlebotomy service when required.

Skills

Teamwork

Communication

Patient Care

Education

NVQ Level 3 in Direct Care

Care Certificate

Venepuncture Certificate

Job description

Overview

Healthcare Assistant / Receptionist - Sexual Health – Worcestershire Acute Hospitals NHS Trust. The closing date is 30 September 2025.

Band 3

We require a talented and committed HCA to fill the Band 3 role at Hereford providing high quality support to patients living with HIV. The candidate will also be required to work at our Worcestershire Royal Hospital site on occasions.

The appointed candidate will support the HIV CNS and the Consultant in effectively managing a highly complex clinical caseload. This involves prioritizing needs to ensure that an efficient service is provided. You will help support the team looking after patients undergoing assessment and treatment of HIV.

You will work as a member of the multi-professional team supporting consultants and nurse-led clinics.

This role includes providing reception duties and booking appointments as appropriate.

The hours for this position are flexible but must be worked over 2 days a week. On a Thursday you will be working in the clinic at Worcestershire Royal Hospital and another day will be working in the Clinic at Hereford Hospital.

This post holder will work very closely with WAHT team in particular to develop ways to encourage patients to access the HIV service.

For informal visits or further information please contact:

Matron Georgina Darby on Direct Dial: 01905 733883 or EXT: 30550 bleep 662 via Switchboard 01905 763333.

Main duties of the job

To accompany patients where clinical support is indicated.

Taking and recording and monitoring of patient observations to include blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2 (early warning score) and escalation to registered staff as indicated by score.

Blood Glucose Monitoring.

Undertake asymptomatic sexual health screening as directed by the CNS.

To work within the phlebotomy service when required.

To cover reception duties and book appointments as appropriate.

To answer telephone calls, beeps etc. and take messages informing appropriate persons of the call or bleep received.

To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate.

Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.

Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.

Reception/telephone duties; preparing notes using both electronic and manual systems; assist in the preparation of medical and nursing notes for clinics.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values underpin our everyday work and remain at the heart of all we do: Being open and honest; Ensuring people feel cared for; Showing respect to everyone.

We are proud to have achieved Timewise accreditation, demonstrating our commitment to flexible working as a flex-positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see the Supporting Information section for more details on DBS checks and costs.

Job responsibilities

To accompany patients where clinical support is indicated; to chaperone patients as required.

To take and record and monitor patient observations (as above).

Blood Glucose Monitoring.

Undertake asymptomatic sexual health screening as directed by the CNS.

To work within the phlebotomy service when required.

Respond to patient requests for non-clinical information and respond appropriately to clinical emergencies.

To cover reception duties and book appointments as appropriate.

To answer telephone calls, beeps etc. and take messages informing appropriate persons of the call or bleep received.

To assist in transferring patients using correct manual handling techniques and equipment as appropriate.

Attend to activities of daily living needs of patients (e.g., mobility) if required.

Report immediately to the Nurse in Charge any observed change in a patient\'s condition or any concern expressed by a patient about nursing care or medical treatment.

Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment.

Communication and relationships:

Maintain confidentiality and act discreetly in all communications with staff and patients.

Report to the nurse in charge matters of concern relating to patients or the ward/department environment.

Attend ward/department meetings when appropriate and greet visitors as needed.

Maintain privacy and dignity of patients at all times.

Cleaning:

Maintain tidiness and cleanliness of areas and equipment as instructed and complete necessary paperwork in line with Trust guidelines.

Clerical duties:

Undertake a range of clerical duties, including reception/telephone duties, stock control, and preparing notes for clinics.

Person Specification

Qualifications

• NVQ Level 3 in Direct Care, or equivalent.
• Key Skills literacy/numeracy or equivalent.
• Venepuncture Certificate.
• Care certificate.
• NVQ Assessor Qualification.

Experience

• Previous experience in a caring environment.
• Experience of working within outpatients.
• Previous administration experience.

Other Job Requirements

• Ability to undertake manual handling and movement tasks.
• Able to travel countywide / cross-sites.

Skills and Knowledge

• Able to work independently and as part of a team.
• Able to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust