Healthcare Analytics Trainer & Client Success

Jobtailor; Colorado; On-site; USD 65,000 - 100,000; Full time

Job summary

Jobtailor seeks a detail‑oriented client success professional to support onboarding, engagement and product utilization for healthcare analytics users. You’ll help customers adopt the CDB, resolve inquiries and provide proactive guidance.

You will develop training materials, deliver virtual sessions, monitor trends and collaborate with product and services teams to maximize client value and satisfaction across healthcare operations.

Qualifications

• 2+ years of relevant experience in clinical, supply chain, or healthcare operations settings.
• Solid customer service mindset and commitment to delivering a positive client experience.
• Proven ability to train individuals and groups on healthcare analytics tools to maximize client value.
• Experience supporting or implementing healthcare software solutions preferred.
• Prior experience with Vizient CDB highly preferred.
• Understanding of or hands-on skills with data analysis.
• Knowledge of relational databases, BI tools, or analytics platforms preferred.
• Experience with data quality and performance improvement initiatives preferred.
• Strong written and verbal communication skills with experience presenting to diverse audiences.
• Willingness to travel.

Responsibilities

• Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
• Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
• Address functionality and content questions related to the CDB.
• Develop and maintain training materials such as user guides, one‑pagers, and FAQs.
• Deliver virtual training sessions, including one‑on‑one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
• Ensure a positive client experience through effective access management and product support.
• Monitor industry trends and integrate relevant insights into client interactions and product guidance.
• Partner with cross‑functional teams to enhance product adoption and overall client value realization.

Skills

Client onboarding

Training delivery

Data analysis

Healthcare software

Communication skills

Travel readiness

Education

Relevant degree

Tools

Vizient CDB

Job description

Jobtailor seeks a detail‑oriented client success professional to support onboarding, engagement and product utilization for healthcare analytics users. You’ll help customers adopt the CDB, resolve inquiries and provide proactive guidance.

You will develop training materials, deliver virtual sessions, monitor trends and collaborate with product and services teams to maximize client value and satisfaction across healthcare operations.