Healthcare Admin & Intake Specialist — Data-Driven Support

Circle of Life Hospice; Springdale (AR); On-site; USD 45,000 - 52,000; Full time

Job summary

Circle of Life Hospice is seeking an Administrative Specialist with a healthcare focus to support pre-admission, intake, and referral processes. You will manage data flows, medical records, and care navigation tasks while coordinating with clinicians, admission nurses, and liaisons.

The role involves cross-functional collaboration, workflow improvements, and timely communications to ensure compliant patient care processes and efficient operations.

Qualifications

• Minimum 3 years in an Administrative Specialist role with a focus in healthcare delivery.
• Preference for LPN, RMA, or other relevant specialized training.
• Ability to collect and analyze data related to patient care, compliance, and quality improvement.
• Experience creating workflows, monitoring performance, and implementing improvements.
• Experience working with cross functional departments.

Responsibilities

• Pre-Admission & Patient Intake: Copy notes from Referral Manager into SmartMD; send consents for home-based and GIP admissions; contact admits for consent and signatures; schedule APRN/Physician face-to-face appointments.
• Referral Source Follow-Up: Follow up with clinics, SNF/ALF facilities, and Account Executives; close pending lists in RM and Wellsky; pull monthly Referral Summary Reports for Mercy Clinics.
• Medical Record & Data Management: Request and obtain medical records; enter Care Nav referrals with notes and service agreements; track Palliative Care referrals and discharge; update referral accounts in RM and SmartMD for AR/OK; breakout reports by state; CRM support and reports.
• Operational & Administrative Support: Provide phone support for patients, families, referral sources, and staff; update daily admissions and status changes; email weekly schedules to Case Managers; provide backup for census reports; pull and analyze data from Health Pivots; upload meeting notes in Teams.

Skills

Administrative experience

Healthcare delivery focus

Data collection & analysis

Workflow creation

Performance monitoring

Cross-functional collaboration

Job description

Circle of Life Hospice is seeking an Administrative Specialist with a healthcare focus to support pre-admission, intake, and referral processes. You will manage data flows, medical records, and care navigation tasks while coordinating with clinicians, admission nurses, and liaisons.

The role involves cross-functional collaboration, workflow improvements, and timely communications to ensure compliant patient care processes and efficient operations.