Healthcare Admin Assistant: Patient Scheduling & Support

Oswego Health; City of Oswego (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

Oswego Health is seeking an Administrative Assistant for its Medical Practice in Oswego, NY. This non-exempt role supports practice leadership, clinicians, and operations, handling scheduling, patient check-in/out, insurance verification, and confidential documentation with discretion.

Ideal candidates have an Associate’s degree or 3 years of related experience and strong customer service skills. Travel to other practices may be required as needed.

Qualifications

• Associate’s degree and/or three years related experience preferred.
• Customer service experience preferred.
• Health care experience preferred.

Responsibilities

• Use the electronic health record system to schedule, reschedule or cancel patient appointments.
• Verify insurance coverage for patients prior to their scheduled appointments.
• Check patients in and out for their appointments using the electronic health record system.
• Ensure all patients paperwork, demographics, insurance information, etc. is up to date.
• Collect patient co-pays and other payments as required.
• Receive and screen telephone calls, providing information with discretion and courtesy.
• Listen to voicemails and respond in a timely manner.
• Process all incoming and outgoing mail daily.
• Assist with obtaining patient medical records as needed.
• Assist practice leadership with data collection, reports and project coordination.
• Compose correspondence, reports, meeting minutes and spreadsheets.
• Maintain confidentiality of patient and staff information.

Skills

Customer service

Communication

Teamwork

Education

Associate’s degree

Job description

Oswego Health is seeking an Administrative Assistant for its Medical Practice in Oswego, NY. This non-exempt role supports practice leadership, clinicians, and operations, handling scheduling, patient check-in/out, insurance verification, and confidential documentation with discretion.

Ideal candidates have an Associate’s degree or 3 years of related experience and strong customer service skills. Travel to other practices may be required as needed.