Healthcare Account Executive - Washington

UPS Supply Chain Solutions; Seattle (WA); On-site; USD 74,000 - 108,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) retirement plan

Vacation and paid holidays

Educational assistance

Job summary

UPS Supply Chain Solutions, Inc. seeks an Healthcare Account Executive to drive revenue growth by developing new business and retaining existing accounts in Washington and surrounding areas.

You will meet daily with customers, analyze their supply chain needs, respond to requests, and collaborate with operations to tailor solutions. You will lead account strategy, perform pre-call analyses, evaluate quotes, generate reports on shipping and billing history, and train customers on packaging to

Qualifications

• U.S. citizen or eligible to work in the U.S.
• Bachelor’s degree or internationally comparable degree
• Willing to relocate to the job location or currently located there.

Responsibilities

• Executes on signed contracts to introduce new products and services to customers and expand business within accounts.
• Performs pre-call analysis to prepare for sales calls.
• Responds to internal sales leads to identify opportunities and craft a sales strategy.
• Analyzes price quotes to verify accuracy and propose solutions.
• Generates customer-facing reports on shipping history, billing history, and contracted discounts; renegotiates contracts.
• Documents customer information and provides account status to sales team.
• Trains customers on proper packaging techniques to avoid damages.

Skills

Account management

Sales strategy

Customer relationships

Pre-call research

Negotiation

Education

Bachelor's degree

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

TheHealthcare Account Executiveachieves the assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. The incumbent analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests. This position builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines. This role meets with customers daily to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). This position collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs.

Primary territory: Washington and parts of Idaho

Responsibilities

• Executes on previously signed contracts to introduce new products and services to customers and expand business within customer accounts
• Performs pre-call analysis (e.g., research account history, shipping details, complaints, etc.) to prepare for sales calls.
• Responds to internal sales leads from various sources (e.g.,operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy
• Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer
• Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts
• Documents customer information and provides account status to the sales team
• Trains customers on proper packaging techniques to avoid damages

Preferences

• Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit
• Possesses knowledge of competitors’ offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS’s and competitor’s products, services, and customer facing technology solutions; able to compare and contrast the customer’s experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages
• Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions
• Demonstrates a detailed understanding of competitor’s strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improving its competitive position
• Works with others to research stakeholders’ and key decision-makers’ needs, requirements, and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints; lists what products and services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote.
• Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy
• Demonstrates a basic understanding of proper processes, procedures, and use of technology for intermodal transportation
• Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties
• Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
• Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies
• Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems
• Experience with supply chain concepts

BASIC QUALIFICATIONS

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

OTHER CRITERIA

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

This role is customer facing and requires you to meet with customers each work day.

Must have reliable transportation

Additional Information for Internal Candidates

This job is a grade 210/220

#UPSHealthcare

Employee Type

Permanent

Pay Range

The salary range for this position is $73,800.00/year to $108,120.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience