Healthcare Account Coordinator: Projects & Customer Success

Intelligent Locations; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Intelligent Locations provides hardware and services for hospital accounts, focusing on implementing new projects and maintaining existing hardware at key accounts. The Account Coordinator reports to the local Account Manager and collaborates with hospital stakeholders to ensure project success and ongoing customer satisfaction.

Duties include supporting Account Manager on new/existing projects, ensuring prompt responses to client queries, and building strong client relationships to explore

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Logistics, or another related field
• Recent college graduate OR up to five years experience in a customer facing role
• Ability to act independently and professionally in a fast-paced environment
• Demonstrated ability to work with key stakeholders
• Operations/Project Management background preferred
• Excellent listening, verbal communication, and organization skills
• Passionate about technology and innovations, driven by technical & commercial disruptive challenges
• Enthusiasm and initiative to work independently AND as part of a team
• Customer-centric, open-minded approach to problem solving and result-focused with ability to work under pressure
• Familiarity MS Office Suite, included MS Teams, Outlook and Excel

Responsibilities

• Work directly with Account Manager and stakeholders on new/existing projects
• Provide after-sales support to retain customers
• Manage hardware installed throughout facilities
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships through regular communication
• Report on the status of accounts to Account Manager

Skills

Customer-facing communication

Stakeholder management

Independent work style

Team collaboration

Problem-solving

Education

Bachelor's degree in Business Administration, Marketing, IT, Logistics or related field

Tools

MS Office

MS Teams

Outlook

Excel

Hand tools

Job description

Intelligent Locations provides hardware and services for hospital accounts, focusing on implementing new projects and maintaining existing hardware at key accounts. The Account Coordinator reports to the local Account Manager and collaborates with hospital stakeholders to ensure project success and ongoing customer satisfaction.

Duties include supporting Account Manager on new/existing projects, ensuring prompt responses to client queries, and building strong client relationships to explore