Health Unit Coordinator - Surgical ICU (SICU) and Cardiovascular ICU (CVICU)

ccf; Florida; On-site; USD 28,000 - 33,000; Full time

Job summary

Join Cleveland Clinic Weston Hospital's team as a Health Unit Coordinator in the combined Surgical ICU and Cardiovascular ICU. This role supports patient care teams by managing charts, coordinating communication, and ensuring smooth departmental operations during night shifts.

You will interact with patients, families and staff, and help maintain a patient-centered, efficient workspace in a leading academic medical center.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide general secretarial and clerical duties and support, including organizing charts and documents.
• Complete physician order process and order entry.
• Answer call lights and follow up with appropriate caregivers.
• Ensure proper closing of charts and discharge documentation; facilitate chart transfer.
• Act as receptionist and relay messages to patients, families, visitors and staff.
• Transcribe physician orders accurately and alert nurses to new or stat orders.
• Receive and relay messages from departments (Lab, X-Ray, Admitting, etc.).
• Notify Environmental Services for rooms to be cleaned.
• Maintain 100% compliance with ADT functions and computer status.
• Enter work orders for maintenance, biomed, or IT issues.

Skills

Clerical skills

Customer service

Communication

Education

High School Diploma or GED

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Surgical ICU (SICU) and Cardiovascular ICU (CVICU)

Location

Weston

Facility

Florida Weston Hospital

Department

SICU-Weston Hospital

Job Code

000929

Shift

Nights

Schedule

7:00pm-7:30am

Job Summary

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Job Details

Weston Hospital houses a combined Surgical Intensive Care Unit (SICU) and Cardiovascular Intensive Care Unit (CVICU), providing care for critically ill patients following surgery, particularly those with cardiovascular, thoracic, or vascular conditions. The SICU/CVICU at Weston supports patients with perioperative management needs, post-operative complications, and those requiring specialized intensive care after surgery. As a Health Unit Coordinator (HUC) on our team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this role works nights from 7:00 p.m. - 7:30 a.m.

A caregiver who excels in this role will:

• Provide general secretarial and clerical duties and other duties such as placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties.
• Complete physician order process and order entry.
• Answer call lights and follow up with appropriate caregivers.
• Ensure proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrative notes, etc.) and that completed charts go to the Data Coordinator on discharge.
• Act as a receptionist and answer telephone, relay messages, place calls and interact with patients, families, visitors, staff and other departments in a professional manner.
• Transcribe physician's orders accurately, alert nurses to new orders, single orders, and stat medications and confirm that a Registered Nurse signs all orders.
• Receive and relay messages with accuracy from other departments (e.g. Lab, X-Ray, Admitting, etc.).
• Confirm that lab requisitions for patients are completed and sent to Lab.
• Answer patients call lights in a timely manner and follow up with appropriate nursing personnel with patient needs.
• Assess and organize workload, determine order of importance and prioritize work.
• Enter work orders in computer for appropriate departments regarding maintenance issues, biomed needs and IT related problems.
• Notify Environmental Services of rooms to be cleaned.
• Ensure 100% compliance with patient ADT functions and computer status.
• Complete a unit activity/time log for discharge, transfer and admissions.
• Complete Occurrence Report forms.
• Contact Patient Concierge or address patients/family issues with appropriate department head and act as a patient advocate to ensure proper patient comfort by alerting nursing caregivers of patients' needs (e.g., pain, anxiety, etc.).

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

Preferred qualifications for the ideal future caregiver include:

• One year of clerical experience
• Customer service, rehab or prior retail experience

Physical Requirements:

Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 50 lbs., such as files, documents and computer printouts. Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.

Mental Demands:

Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing w