Health Unit Coordinator Progressive Care Unit

Banner Health; Glendale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health is seeking a Health Unit Coordinator in Glendale, Arizona to provide essential administrative support within the Progressive Care unit. You will facilitate communication between physicians, nurses, and patients, assist with admissions and discharges, and help maintain accurate patient records and supplies.

The role requires strong organizational and interpersonal skills, plus 1 year of medical clerical experience.

Qualifications

• 1 year of medical clerical experience; hospital or physician office preferred.
• Working knowledge of medical terminology and computer literacy.

Responsibilities

• Perform receptionist/clerical duties to support unit operations and patient flow.
• Process patient admissions, bed assignments, and print labels; order outside records as needed.
• Maintain complete patient records, including admissions, transfers, discharges and progress notes.
• Enter pending discharges and coordinate procedures prior to discharge.
• Maintain supplies and reconcile orders; track equipment and devices in use.
• Interact with patients, families, physicians, and staff to ensure smooth operations.

Skills

Organizational skills

Communication skills

Medical clerical experience

Education

High School Diploma or GED

Job description

PRIMARY CITY/STATE: Glendale, Arizona

Department Name: PCU-Medical ST4EW-Hosp Work Shift: Day Job Category: Administrative Services

Banner Health Overview

Banner Health is proud to have earned the Great Place To Work® Certification™, a recognition based on direct feedback from our team members and a thorough, independent evaluation.

This certification underscores our dedication to fostering a culture built on trust, collaboration and pride - an environment where team members feel valued, supported and inspired every day.

Banner Thunderbird Medical Center has served the Northwest Valley for more than 25 years and our unrelenting focus on excellent patient care has helped us become one of the most preferred hospitals in the Valley.

In addition to being a Level 1 Trauma Center, the facility also includes a heart and vascular center, state-of-the-art surgical suites, and a new Emergency department.

The Banner Thunderbird Medical Center Progressive Care team is seeking a new Health Unit Coordinator.

You may float between Progressive Care units including General, Surgical and Medical as needed.

Position Summary

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients.

The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

Core Functions

1. Perform receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participate in the resolution of customer problems or collect necessary data and follow through to appropriate person for problem resolution.
2. Process patient admissions, record bed assignments in system, make face sheets and print patient labels upon admission. Order outside records from other facilities and Physician’s offices.
3. Maintain a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensure that all reports and chart forms are scanned or filed into the patient’s record. Ensure that charting forms are labeled and accessible if they are needed. Maintain adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.
4. Enter pending discharges into the system. Coordinate patient appointments for procedures and treatments that may be required prior to timely discharge. Process patient discharges.
5. Maintain adequate levels of office, dietary, and medical supplies and complete requisition forms when supplies need to be ordered. Reconcile supply order upon delivery.
6. Monitor and track the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensure that all are accounted for and in working order.
7. This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interact with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interact with a wide variety of external customers.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.

Must possess excellent organizational skills, as well as effective human relations and communication skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Boswell Skilled Nursing Facility or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Working knowledge of medical terminology and computer literacy is required.

The position requires knowledge of commonly used office software and keyboarding skills.

Preferred Qualifications

Successful completion of an approved unit secretary program and BLS certification is preferred.

Additional related education and/or experience preferred.

Contract and Hours

This is a Full time Day shift position, 3-12 hour shifts from 6:00am-6:30pm, weekend and holiday rotations required. You will have the opportunity to utilize our self-scheduling tool as well as enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential.

Benefits

Banner Health offers a variety of benefits to help you and your family. Banner Health offers a variety of benefits to help you and your family.

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience.

Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.