Health Unit Coordinator, HUC, FT

Ohsu-Psu; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

OHSU is seeking a Health Unit Coordinator to support nursing units under the supervision of the Nurse Manager or Charge Nurse. You will perform non-clinical duties to promote safety, patient experience, and unit efficiency.

Responsibilities include greeting visitors, maintaining census in Epic, updating boards, answering phones, paging, and coordinating communications between patients, families, and the healthcare team.

Qualifications

• High school diploma or GED is required.
• At least one year of clerical health care experience; fluent English.
• Basic medical terminology, basic math, and computer skills.

Responsibilities

• Greet and screen visitors.
• Update whiteboards and call boards.
• Maintain census in Epic.
• Answer phones and paging.
• Print wrist bands.
• Manage telemetry boxes.
• Support patient and family communications.

Skills

Customer service

Multitasking

Communication

Computer skills

Medical terminology

English fluency

Prioritization

Education

High School diploma or GED

Tools

Epic

Vocera

Microsoft Office

Job description

Department Overview

The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU

Function/Duties of Position

SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients

• Greet and screen visitors
• Update whiteboards and call boards
• Maintain census in Epic
• Conduct safety/environment of care surveillance
• Label medication bins
• Post Fall Risk and Isolation signs
• Print wrist bands
• Manage telemetry boxes
• Facilitate patient and family experiences
  • Orient to unit and visitor policies
  • Assist with communications between patient/family and healthcare team members
  • Provide way finding
  • Activate MyChart (as requested)
  • Answer and triage call lights
  • Track patient belongings
  • Make post-discharge follow-up appointments (as requested)

COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.

• Communicate in a respectful, caring and non-judgmental manner.
• Facilitate unit communications
  • Answer phones
  • Assist with paging
  • Make nurse-call assignments
  • Manage Vocera wireless communication devices
• Schedule VIP (hospital transport) requests
• Assemble/disassemble charts
• Report and track equipment requiring maintenance
• Order and stock office supplies
• Send/receive materials in P-tube
• Place Equipment Pool orders
• Reconcile Epic downtime entries (census)
• Fax written orders (as requested)

RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit.

• Request and track ITG/Facilities work orders
• Make staffing calls at direction of Charge Nurse or Manager
• Resolve printer malfunctions
• Print trip-tiks
• Maintain employee phone list (as requested)
• Create, print, and distribute flyers
• Deliver mail
• Other duties as assigned

Other Duties as Assigned

Required Qualifications

• High School diploma or GED;

• One year of clerical experience in a health care environment; reads, writes and speaks fluent English; basic knowledge of medical terminology, basic math skills, demonstrated computer skills, demonstrated customer service skills, ability to prioritize and multi-task OR

• Equivalent combination of experience and training that would provide above referenced knowledge, skills and ability.

Job Related Knowledge, Skills and Abilities (Competencies):

• Basic knowledge of medical terminology, abbreviations and symbols.

• Ability to read, write and speak fluent English.

• Basic math skills.

• Demonstrated computer skills

• Demonstrated customer service skills

• Ability to prioritize and multi-task.

Preferred Qualifications

• National HUC (Health Unit Coordinator) certification

• Previous hospital or clerical experience preferred.

• Customer service related experience preferred.

• Previous ICU, hospital, or clerical experience preferred.

• Certified Nursing Assistant 2 preferred.

Additional Details

Frequent assignments with tight time frames. Frequent need to prioritize and multitask.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [e-mail]