Health Unit Coordinator - HUC

Advocate Health; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Advocate Health in Milwaukee seeks a detail-oriented healthcare operations assistant to coordinate tests and treatments across departments on nursing units. You will facilitate communications, schedule procedures, and support billing and admissions using the EMR system.

Responsibilities include compiling chart forms, verifying patient demographics, maintaining positive patient relations, and ensuring age-appropriate care per department standards.

Qualifications

• High school education required; GED/HSED acceptable.
• Proficient computer skills essential.
• Excellent oral and written communications.
• Strong interpersonal skills and ability to adapt to changing priorities.
• Detail-oriented with high attention to accuracy.
• Hospital certifications/education requirements kept up to date.

Responsibilities

• Coordinate tests and treatments with multiple departments to support patient care.
• Facilitate communications, schedule procedures, and manage unit/site paging and EMR usage.
• Process charges and related procedures in the EMR system.
• Prepare admissions, transfers, discharges, and record communications between facilities.
• Verify patient demographics, registration, and level of care in medical records.
• Maintain positive customer relations and team communication; respond to requests promptly.

Skills

Excellent communication

Attention to detail

Proficient computer skills

Interpersonal skills

Education

High School Education completed (HSD, GED, HSED)

Healthcare experience preferred

Job description

Major Responsibilities:

• Coordinates tests and treatments with and between various departments for patients on nursing units. Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
• Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system. Screens incoming telephone calls. Monitors department office equipment and troubleshoots minor problems. Arranges repair of major malfunctions.
• Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment. Processes daily patient charges and/or related procedures through the system.
• Compiles necessary chart forms for admissions, transfers, discharges and expirations. Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
• Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
• Establishes and maintains positive customer relations and contributes to a harmonious work environment. Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Requirements: censure, Registration, and/or Certification Required:

• High School Education completed (HSD, GED, HSED)
• at least 1 year of experience in a healthcare setting is preferred
• Proficient computer skills.
• Excellent oral and written communications.
• Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
• High level of attention to detail essential.
• Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
• Must be able to lift up to 35 lbs. occasionally.
• Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary.
• Must have functional vision, hearing, and speech.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.