Health Unit Coordinator – Emergency Department (ED)

Cleveland Clinic

Grosse Pointe (MI)

On-site

USD 25,000 - 33,000

Full time

2 days ago

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Job summary

Join Cleveland Clinic South Pointe Hospital as a Health Unit Coordinator (HUC) in the Emergency Department. You will support patient care with administrative duties, ensuring efficient department operations in a Magnet Hospital setting.

PRN shifts, typically 11:00 a.m. – 11:00 p.m., and a focus on exceptional customer service while coordinating patient records and flows.

Qualifications

High School Diploma or GED required.
One year of customer service experience preferred.
Experience with typing, computer training or basic coursework.

Responsibilities

Greet and orient newly admitted or transferred patients.
Respond to patient call lights and make rounds.
Assist with admissions, transfers and discharges.
Assist patients and families with wayfinding and resources.
Assemble and maintain patient records and related documents.
Assist with unit clerical tasks and troubleshoot equipment.
Follow safety procedures and PPE guidelines.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

Job description

Sep 17, 2026

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Code

B12012

Shift

Variable

Schedule

7:00pm-7:00am/7:00am-7:00pm

Job Summary

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

South Pointe Hospital’s Emergency Department has 22 beds and provides 24/7 emergency services, ranging from minor injuries to critical and resuscitative care, to more than 35,000 patients of all ages each year. Known for their collaborative, team-based approach, this department strives to be the best place to receive care and is focused on providing an environment for caregivers to learn and become experts in their field. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position PRN (as needed) variable shifts from 11:00 a.m. – 11:00 p.m.

A caregiver who excels in this role will:

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

Respond to patient call lights and make rounds.

Assist with processing patient admissions, transfers and discharges.

Assist patients and families with wayfinding and direct them to available resources.

Assemble and maintain patient medical records and other documents related to patient care.

Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED

One year of experience in a customer service-related role

Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

Requires full range of motion, manual and finger dexterity and eye‑hand coordination.
Requires frequent data entry, standing and walking for extensive periods of time.
Requires normal or corrected speech, hearing and vision.
Requires some exposure to communicable disease or body fluids.

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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Cleveland Clinic is a leading not‑for‑profit academic medical center that combines patient care, research, and education across multiple locations in the U.S. and internationally.

Hospitals and Health Care

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