Health Unit Coordinator -Acute Care Trauma and General Surgery

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in Chapel Hill is seeking a clerical assistant to support the inpatient medical unit's nursing staff. You will help transcribe orders, maintain patient charts, and coordinate communications across departments in line with UNC Health policies.

This Beacon Award-winning unit emphasizes accuracy, patient safety, and teamwork. The role is 36 hours per week, Day Shift Thursday through Saturday, with a comprehensive benefits package and a weeklong orientation for new teammates.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of clerical or customer service experience preferred.
• Proficiency in Microsoft Office Suite preferred.

Responsibilities

• Transcribes physician orders based on priority and order type and conveys to servicing departments.
• Maintains patient charts in universal order and files appropriately for admissions, transfers, and discharges.
• Answers telephone calls, directs inquiries, and preserves patient confidentiality.

Skills

MS Office Suite

Education

High School Diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

Provides clerical and administrative support to the nursing staff of an inpatient medical unit. Work is performed in accordance with UNC Healthcare policies and procedures under the direction of a nurse manager.

This unit has also received the Beacon Award for Excellence designated by the American Association of Critical Care Nurses (AACN). The AACN created the Beacon designation to recognize individual units that have set a path to excellence in an effort to highlight critical care units that distinguish themselves in every facet of patient care. Recipients of a Beacon designation demonstrate excellence in sustained unit performance and patient outcomes.

This is a 36 hours per week position working Day Shift Thursday- Saturday. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a weeklong orientation (Monday through Friday, 7:30am-5:00pm) which is offered every two weeks.

Proficiency in Microsoft Office Suite preferred.

Responsibilities

1. Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital in accordance with UNCHCS policies. Follows up in accordance with established procedure. Transcribes physician orders based on priority and order type. Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner. Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy. Brings inconsistencies to the attention of clinical practitioners. Coordinates return appointments for patients. Uses multiple hospital support tools, including transportation-tracking system, pager system, Intranet. Sends and receives items via tube system. Uses clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
2. Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification. Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.
3. Orders office or patient care supplies within budget constraints and maintains inventories of unit supplies and equipment. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment. Functions as a clerical resource in the nursing unit and is thus knowledgeable about hospital policies and procedures. Ensures that the nursing unit is clean and orderly. Performs other general office support duties as required.
4. Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients' call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office.

Other Information

Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements: No licensure or certification required.

Professional Experience Requirements: One (1) year of clerical or customer service experience preferred.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: 5 Bedtower

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $18.00 - $24.66 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.