Health Unit Coordinator

Banner Health Corporate; Sun City West (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Banner Health in Sun City West, AZ, seeks a Health Unit Coordinator to provide administrative support for a patient care area and promote efficient delivery of care. You will serve as a liaison among physicians, nurses, patients and external contacts, handling consults and cross-training as needed.

The role emphasizes customer service in a fast-paced hospital setting, with day shift hours and weekend rotation. Experience in medical clerical work and strong organization are highly valued.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• 1 year of medical clerical experience preferred in hospital or physician office setting, or related customer service.
• Strong organizational, communication, and computer skills are required.
• Arizona Fingerprint Clearance Card may be required depending on location.

Responsibilities

• Perform receptionist/clerical duties to support operating efficiency and communications.
• Process patient admissions, record bed assignments, print labels and coordinate records.
• Maintain complete patient records and ensure chart forms are filed and accessible.
• Coordinate patient procedures and timely discharges; manage supplies and reorders.
• Track and safeguard electronic equipment and provide liaison across departments.

Skills

Organizational skills

Communication skills

Medical terminology

Customer service

Computer literacy

Education

High school diploma/GED

Unit secretary program

BLS certification

Job description

Primary City/State: Sun City West, Arizona Department Name: PCU-3W/3B Work Shift: Day Job Category: Administrative Services The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you're ready to change lives, we want to hear from you. Banner Del Webb Medical Center is seeking a new Health Unit Coordinator! As a Health Unit Coordinator, you will be responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and patients, calls in consults and acts as a liaison with all other internal departments and external contacts. You will also be cross-trained as a companion/PCA.

Schedule: Full Time Day Shift Hours: Monday - Thursday, 9:00am - 5:30pm This will include weekends and holidays on a rotating basis. You will have the opportunity to utilize our self-scheduling tool as well as enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential. Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

CORE FUNCTIONS

• Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
• Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician’s offices.
• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.
• Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
• Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.
• This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.
• Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

• Successful completion of an approved unit secretary program and BLS certification is preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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