Health Unit Coordinator

UMC Health System; Lubbock, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Resilience program

Medical insurance

Dental insurance

Vision insurance

PTO & Extended Illness

Retirement with Employer Match

On-Site

Job summary

UMC Health System is seeking a Health Unit Coordinator to coordinate clerical activities for patient care departments. You will manage phones, visitors, scheduling, and documents while maintaining medical records and ensuring accurate documentation for patient care.

The role requires a High School Diploma or GED, basic medical terminology knowledge, and strong communication with confidentiality. You may assist with orders and inventory, and collaborate across departments to support patient care.

Qualifications

• Demonstrated communication skills, both verbally and in writing.
• Ability to maintain confidentiality and provide empathetic patient support.
• Basic knowledge of medical terminology and documentation requirements.

Responsibilities

• Answering phones, directing visitors, scheduling appointments, preparing documents, generating reports, filing, scanning, and handling clerical duties.
• Prepares and maintains medical records and pertinent documentation for patient care.
• Retrieve medications/narcotics from tube system and deliver to staff.
• Assist with purchase orders, invoices, payments, and inventory documentation as needed.
• Transport patients for tests or labs when required to support patient care.
• Collaborate with medical staff and departments to coordinate patient care.
• Perform any other duties as assigned by the department.

Skills

Communication

Empathy

Medical terminology

Confidentiality

English literacy

Education

High School Diploma or GED

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.

Job Summary

The Health Unit Coordinator (HUC) performs all clerical activities required to coordinate assigned department for patient care procedures. Reports to:

Job Specific Responsibilities

• Answering phones, directing visitors, scheduling appointments, preparing documents, generating reports, filing, scanning, using intercom paging system, handling incoming and outgoing fax, and other assigned clerical duties related specifically to the assigned department
• Prepares and maintains medical records and pertinent documentation required for patient care
• Retrieve medications/narcotics from tube system and deliver to appropriate staff member(s)
• May be required to assist with purchase orders, invoice, payments, expense tracking, stock and inventory of supplies/equipment, or any required documentation for the assigned department related to CMS or DNV processing and compliance
• May be required to transport patients from one department to another for scheduled test or labs
• Collaborate with medical staff, students, clinics, and other departments to ensure proper communication and coordination of patient care in the assigned department
• All other assigned duties as requested by assigned department

Education and Experience

High School Diploma or GED Required

Licensures/Certifications/Registrations

N/A

Skills and Abilities

• Demonstrated communication skills, both verbally and in writing. Must be able to speak, read, and write English
• Capable of demonstrating empathy and able to make rational independent judgement calls
• Basic knowledge of medical terminology
• Ability to maintain confidentiality

Interaction with Other Departments and Other Relationships

The person in this role will have interactions with all departments and employees within UMC. Interactions with external vendors and medical staff may also be required.

Physical Capabilities

Position requires prolonged time periods of sitting at a desk, talking on a phone, and working on a computer. Work can be sedentary, but may frequently require standing, walking, stooping, pulling, and pushing. Essential hearing and near vision acuity required. Should be able to lift up to 50 pounds.

Environmental/Working Conditions

Work area is well lighted, and subject to varying indoor temperatures. Because of patient care demands, working environment can present emotional and physical stress at times

Direct Reports

NA

Equal Employment Opportunities and Accommodation

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site
• Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance
• And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC

Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates