Health Unit Coordinator

Newport Healthcare; Brooklyn Park (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Newport Healthcare in Brooklyn Park, MN is seeking a Health Unit Coordinator to support nursing staff, patients, and visitors by coordinating care, providing information, and securing assistance. This role emphasizes exceptional customer service aligned with our mission and values.

Responsibilities include greeting patients, managing admissions, transfers and discharges in the EHR, processing physician orders, and providing clerical support.

Qualifications

• High school diploma required; related certificate preferred.
• 1+ year experience in Health Unit Coordinator or Medical Secretary role preferred.
• Excellent communication and phone skills.
• Ability to prioritize and organize in a fast-paced environment.
• Computer and clerical skills.
• Ability to collaborate with health care team.
• Strong customer service skills.

Responsibilities

• Coordinate functions accurately and efficiently.
• Greet patients and visitors and provide direction and information.
• Maintain unit information sources such as care assignments.
• Prioritize unit and patient needs per hospital policies and standards.
• Communicate courteously, responsively, and timely.
• Process physician orders within scope of practice.
• Process patient admissions, transfers, and discharges in EHR.
• Provide clerical support to the unit and hospital.
• Demonstrate customer service in care and interactions.
• Participate in quality improvement activities to evaluate and improve systems and processes.
• Maintain patient confidentiality.

Skills

Strong communication skills

Telephone skills

Computer literacy

Clerical skills

Prioritization & organization

Customer service

Team collaboration

Education

High school diploma

Health Unit Coordinator/Medical Secretary certificate or 2-year degree

Tools

EHR systems

Job description

What You’ll Do

The Health Unit Coordinator serves as a resource for unit nursing staff, patients, and visitors by assisting with care coordination, providing information, and securing assistance. The Health Unit Coordinator is expected to provide exceptional customer service. This is done in a manner that reflects our mission, vision, and values.

Responsibilities and Accountabilities:

• Performs coordinating functions accurately and efficiently.
• Greet patients and visitors and provide them with direction and information.
• Maintains unit information sources such as care assignments.
• Unit and patient needs are prioritized and implemented according to hospital policies, procedures, and standards.
• Interpersonal communication is courteous, responsive, and timely.
• Performs accurate and timely processing of physician orders that are within scope of practice.
• Patient admission, transfer, and discharge are efficiently processed and documented in EHR.
• Provides clerical support to the unit and hospital.
• Demonstrates customer service approach in care and interactions with others.
• Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
• Maintain patient confidentiality.

What Makes You a Great Fit

• Requires a high school diploma. A Health Unit Coordinator/Medical Secretary Certificate or Health Unit Coordinator/Medical Secretary two-year degree is preferred.
• At least 1 year work experience in Health Unit Coordinator or Medical Secretary position preferred.
• Strong communication and telephone skills.
• Ability to prioritize and organize tasks in fast paced environment.
• Computer and clerical skills.
• Ability to establish effective relationships with health care team members.
• Strong customer service skills.

Compensation for this role ranges from $20 - $25 per hour depending on education and experience.