Health Technician (Telehealth Clinical), GS-7 (Advanced)

U.S. Department of Veterans Affairs; Eugene (OR); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in veteran health services seeks a Health Technician specializing in Telehealth. This role involves providing high-level support and training, along with managing telehealth operations to enhance patient care access. The ideal candidate will demonstrate strong technical judgment and problem-solving skills while effectively coordinating with teams to ensure optimal telehealth procedures. If you are passionate about improving healthcare delivery through innovative technologies and have the experience to back it up, this is your opportunity to make a significant impact in the lives of veterans.

Qualifications

• Experience in a health care field demonstrating ability to perform related work.
• Education in health care related courses or equivalent experience.

Responsibilities

• Provide advanced management of telehealth operations at clinical sites.
• Monitor workload credit and participate in performance improvement activities.

Skills

Telehealth Technologies

Technical Judgment

Quality Control Procedures

Team Coordination

Problem Resolution

Education

Bachelor's Degree

Health Care Related Courses

Tools

Cerner

Job description

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management.

The Health Technician (Telehealth Clinical) - Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.

Functions or Scope of Assigned Duties:

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
• Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
• Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples include:

• Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field.
• Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.

Health Technician (Telehealth Clinical), GS-7 (Advanced)

• Experience. One year of experience equivalent to the next lower grade level.
• Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

• (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems.
• (b) Knowledge of quality control and assurance procedures and principles of performance improvement.
• (c) Ability to function effectively between competing priorities.
• (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment.
• (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
• (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
• (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Assignment: At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This includes sampling techniques, taking measurements at various points in the telehealth process, and developing and providing reporting procedures that identify and analyze weaknesses in work and telehealth procedures. The incumbent will coordinate with Biomed and IT staff for hardware and software installation and upgrades, provide advanced telehealth technical support, and offer training and resources on telehealth technologies to patients, staff, and providers.

Preferred Experience: One year of clinical experience in a primary care setting with preferred Telehealth modality and Cerner provisions.

Reference: For more information, visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7.

Physical Requirements: The work may involve physical exertion, such as standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items. Travel between VA and/or Non-VA clinical care sites may be required, and possession of a valid driver's license may be necessary.