Health Technician (Telehealth Clinical) (Advanced)

Veterans Health Administration; Supply (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

The Veterans Health Administration is seeking a Health Technician (Telehealth Clinical) at Brunswick CBOC - Supply, NC. This advanced-role position provides high-level support, training, and management of telehealth operations, with duties that may require travel.

The role requires proven knowledge of telehealth technologies, the ability to plan, organize, and guide health technicians, and strong collaboration with the healthcare team to ensure effective telehealth encounters.

Qualifications

• One year of experience in a health care field or an equivalent education pathway.
• Bachelor's degree with courses related to the occupation or an education/experience combination acceptable for entry level.

Skills

Computer systems knowledge

Healthcare team communication

Technical guidance

Planning and prioritization

Telehealth technologies

Reads complex instructions

Education

Bachelor's degree or higher

Tools

Telehealth equipment

Job description

This position is located in Brunswick CBOC - Supply, NC.

The Health Technician (Telehealth Clinical) - Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education.

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR

Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.

OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or 3 (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Certification. None

English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Grade Determinations

Health Technician (Telehealth Clinical), GS-7 (Advanced)

Experience. One year of experience equivalent to the next lower grade level.

• (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
• (c) Ability to provide and receive guidance and technical direction.
• (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. (e) Ability to read, interpret, and apply complex written instructions.
• (f) Knowledge of general clinical policies and procedures in a healthcare environment.
• (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs.

• (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems.
• (b) Knowledge of quality control and assurance procedures and principles of performance improvement.
• (c) Ability to function effectively between competing priorities.
• (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment.
• (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
• (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
• (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Preferred Experience

Recent, within the past 6-12 months of clinical experience with hands on patient care; LPN, CNA, Health Technician with clinical experience within the past 18 months.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements

The Health Technician (Telehealth Clinical) position requires periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy equipment, supplies, manuals, record boxes, and assisting patients as needed.