Health Technician (Telehealth Clinical)

American Society for Clinical Laboratory Science; York (York County); On-site; USD 40,000 - 52,000; Full time

Job summary

Join a leading healthcare provider as a Health Technician (Telehealth Clinical) where you'll play a crucial role in delivering patient care through innovative telehealth technologies. This position includes preparing clinical environments, managing appointments, and ensuring smooth communication between Veterans and their healthcare teams. Ideal candidates will possess a background in health care, excellent organizational skills, and proficiency in telehealth systems, looking to contribute positively to patient experiences.

Benefits

37-50 days of paid time off per year

Paid parental leave after 12 months

Federal health insurance programs

Qualifications

• One year of experience in health care settings.
• Four academic years above high school, or combination of education and experience.
• Preferred experience as a Health Technician.

Responsibilities

• Prepare clinical environment for telehealth.
• Manage electronic schedules and patient appointments.
• Assist with telehealth technology setup and maintenance.

Skills

Knowledge of computer systems

Customer service skills

Ability to communicate effectively

Education

High school diploma

Bachelor's degree in a related field

Healthcare-related courses

Tools

Telehealth technology

Electronic medical records system

Job description

Summary

This position supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate - track and manage their health care.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• See chapter 2 - section D - paragraph 5a - this part Experience and Education: Experience
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR
• Education
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR
• Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• or (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates
• GS-5 - Health Technician (Telehealth Clinical) - (Entry Level) Experience or Education - None beyond the basic requirements
• GS-6 Health Technician (Telehealth Clinical) - (Full Performance Level) Experience or Education - One year of experience equivalent to the next lower grade level
• Experience includes but not limited to: schedule telehealth appointments using an electronic scheduling system
• obtain and document patient history and pertinent clinical information in electronic medical records
• prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination - establishes video conferencing connection - makes introductions between patient site and provider site
• monitors and maintains electronic schedule of rooms - patients - technologies - and presenters
• administers the patient satisfaction survey
• cleans and performs minor routine maintenance of assigned telehealth technology
• Demonstrated Knowledge - Skills - and Abilities (KSA)
• In addition to the experience above - the candidate must demonstrate all of the following KSAs
• Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
• Ability to provide and receive guidance and technical direction
• Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
• Ability to read - interpret - and apply complex written instructions
• Knowledge of general clinical policies and procedures in a healthcare environment
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• Preferred Experience: Health Technician preferred
• References: VA HANDBOOK 5005/96 APPENDIX G-50
• https://www.va.gov/OHRM/QualificationStandards/HT38/0640-HealthTechnicianTelehealthClinical.pdf The full performance level of this vacancy is GS-06
• The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent must be able to list 40lbs
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Duties

• Duties include but are not limited to: Preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and provider site - following instructions of a clinician to facilitate an effective clinical encounter Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images - collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management - cleaning of clinical equipment and the care environment while following all patient safety guidelines - protocols - and procedures Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations Receiving and scheduling requests for simple and complex intra-facility - and inter-facility telehealth appointments using an electronic resource-based scheduling system Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care Monitoring and maintaining schedules of rooms - patients - technologies - clinical providers and presenters as needed to ensure efficient telehealth operations Providing patient education via approved materials Supporting the Veteran in completing patient satisfaction surveys Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care Configuring - installing - troubleshooting - cleaning - and performing minor routine maintenance of assigned telehealth technology Ensuring assigned telehealth technologies are managed appropriately to include inventory - secure - ready for use - and accounted for by preparing and tracking maintenance work orders - information systems - inventory records - and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary Providing established education and training to Veterans - staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies Maintaining knowledge of and skill in applying an extensive body of rules - procedures - and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications - data entry and retrieval - record maintenance - document and report generation Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans Work Schedule: 7:30 A.M
• - 4:00 P.M
• Monday - Friday Compressed/Flexible: Not Available Recruitment Incentive (Sign-on-Bonus) Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary - annual performance bonus - regular salary increases - Paid Time Off: 37-50 days of paid time off per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - fulltime employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Telework: Not Available Virtual: This is not a virtual position
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Statement # 595-05164-F GS 05 Functional Statement # 595-05165-F GS 06 Permanent Change of Station (PCS): Not Authorized