Health Technician (Telehealth Clinical)

Bob Stump VA Medical Center (DOVA); Prescott (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A federal healthcare facility is seeking a Health Technician (Telehealth Clinical) in Prescott, AZ. This role supports telehealth operations, preparing clinical environments and managing appointments. Candidates must have a relevant bachelor’s degree and experience in healthcare. This position offers a structured work schedule and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Structured work schedule

Qualifications

• U.S. Citizenship is mandatory.
• Experience in a health care field is necessary.
• Understanding of medical assistant roles is beneficial.

Responsibilities

• Prepare clinical environment and equipment for telehealth.
• Act as a tele-presenter during clinical video encounters.
• Ensure safe patient care by following procedures.
• Manage scheduling of telehealth appointments.
• Monitor and maintain telehealth room schedules.

Skills

Telehealth operations

Patient care procedures

Technical troubleshooting

Education

Bachelor's degree or higher in relevant courses

Job description

The Prescott VA HCS is seeking a dynamic Health Technician (Telehealth Clinical) to join our Connected Care team. Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is stationed at a site (VA Medical Center, CBOC, VA Outreach Clinic), with duties that may require travel.

The major duties and responsibilities include but are not limited to:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
• Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
• Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology

Work Schedule: Monday – Friday, 07:30AM- 4:00PM but work schedule may be adjusted to meet the needs of the service.

Qualifications: Basic Requirements: United States Citizenship, Experience and Education.

Education: Four academic years above high school leading to a bachelor’s degree with courses related to the occupation.

Experience: One year of experience in a health care field that demonstrates the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.