Health Technician (Telehealth Clinical)

US-Department-of-Veterans-Affair; Fargo (ND); On-site; USD 52,000 - 68,000; Full time

Job summary

The Fargo VA Health Care System is seeking a Health Technician (Telehealth Clinical) to support and manage telehealth operations at clinical sites. This entry-level GS-5 position may advance to GS-6 and involves coordinating telehealth services, preparing equipment, and assisting the clinical team to ensure smooth patient encounters.

Responsibilities include scheduling telehealth appointments, documenting patient history in EMR, and maintaining telehealth room readiness and connectivity while

Qualifications

• Experience in health care field; ability to perform the work or understand it.
• Four academic years above high school with related coursework; transcripts required.
• Equivalent combination of experience and education acceptable; transcripts required.

Responsibilities

• Schedule telehealth appointments using an electronic scheduling system.
• Obtain and document patient history and pertinent clinical information in EMR.
• Prepare telehealth room and establish video conferencing connection.
• Monitor and maintain electronic schedule of rooms, patients, technologies, and presenters.
• Administer patient satisfaction surveys.
• Assist with real-time telehealth encounters and coordinate between sites.

Skills

Telehealth technologies

Electronic medical records

Customer service

Communication

Team collaboration

Education

Bachelor's degree or higher

Tools

Electronic scheduling system

EMR systems

Telehealth equipment

Video conferencing

Job description

This position is located within the Fargo VA Health Care System. The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.),

Basic Requirements:

United States Citizenship: Citizen of the United States.

Education and/or Experience Combination:

• Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician;
• Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation (TRANSCRIPTS REQUIRED);
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (TRANSCRIPTS REQUIRED). Examples are listed below:
  • (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field;
  • (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Grade Determinations:

Health Technician (Telehealth Clinical), GS-5:

(1) Experience or Education. None beyond the basic requirements.

(2) Assignment. This is an entry level Health Technician (Telehealth Clinical) position. It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology.

Health Technician (Telehealth Clinical), GS-6 (Full Performance Level):

(1) Experience. One year of experience equivalent to the next lower grade level.

(2) Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs.

• Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
• Ability to provide and receive guidance and technical direction.
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• Ability to read, interpret, and apply complex written instructions.
• Knowledge of general clinical policies and procedures in a healthcare environment.
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

(3) Assignment. This is considered the full performance level for this assignment. The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services. Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations. Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites; analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities; has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; responsible for conducting routine inventories and consistently tracking location/status of TeleHealth technology located at assigned site; and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.

References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.