Health Technician (Hearing Instrument Specialist)

Veterans Health Administration

San Antonio (TX)

On-site

USD 40,000 - 58,000

Full time

14 days+

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Job summary

Veterans Health Administration in San Antonio, TX is seeking a Health Technician (Hearing Instrument Specialist) to perform hearing aid troubleshooting, calibration, earmold impressions, and assist in patient evaluation and telehealth visits per the audiologist's plan of care.

The role requires accurate medical record documentation, setup of equipment, inventory management, triage calls, and coordination with Prosthetics or DLC for earmolds. First cut-off observed in posting.

Qualifications

Transcript submission required with application.
Education verification guidelines as per VA requirements.

Responsibilities

Provide hearing aid troubleshooting and fitting per audiologist's plan.
Assist in telehealth visits and equipment calibration.
Document encounters in electronic medical records accurately.
Maintain hearing aid inventory and triage audiology requests.

Job description

Department: Department of Veterans Affairs

This announcement is an Open Continuous Announcement and will remain open until all position(s) are filled. The first cut-off will be October 15, 2025. Applications received after this will be sent to management upon request until the position(s) are fulfilled. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Key Responsibilities

This announcement is an Open Continuous Announcement and will remain open until all position(s) are filled. The first cut-off will be 15 October 2025. Applications received after this will be sent to management upon request until the position(s) are fulfilled.

Direct patient care duties may include, but not limited to the following: Hearing aid troubleshooting and repair; Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance); Fabricating earmold impressions with proper (non-diagnostic) otoscopy; Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; Assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.

The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.

The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.

Administrative duties may include, but not limited to the following: Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; Ensuring proper inventory levels to complete the daily tasks; Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory; The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school or Internship program has changed names, or is no longer in existence, you must provide this information in your application.

Note: If your school was accredited by any of the above named agencies at the time of graduation but is no longer listed on the website(s), you must provide documentation of accreditation with your application packet. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40142 – $58174/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-02.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.