Health Technician

Veterans Health Administration; Helena (MT); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Telework eligible

Federal benefits

Job summary

The Montana VA Health Care System, part of the Veterans Health Administration, seeks a Health Technician to support prosthetic and sensory aids services for Veterans requiring devices and related equipment. Responsibilities include coordinating orders, procurement, and customer service across internal and external stakeholders, while ensuring medical necessity and eligibility compliance.

Telework may be authorized on an ad hoc basis; standard schedule is Mon-Fri 8:00am-4:30pm at the Montana

Qualifications

• Transcript must be submitted with your application for education qualifications.
• Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
• If you are using foreign education, you must submit a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Reviews and enters all complete orders into CPRS; tracks specialty orders and ensures timely distribution of specialty items.
• Coordinates with Community Care, clinical services, vendors, and internal staff to procure, deliver, repair, replacement, and warranty support of prosthetic appliances and equipment.
• Reviews consults, prescriptions, and supporting clinical documentation to ensure completeness, medical necessity, Veteran eligibility, and compliance with applicable policies.
• Serves as a point of contact to internal and external stakeholders for understanding Prosthetics Specialty Program regulations and eligibility requirements.

Job description

• Department: Department of Veterans Affairs

The Health Technician position is located within the Prosthetic and Sensory Aids Service at the Montana VA Health Care System and provides comprehensive support for Veterans requiring prosthetic appliances, orthotic devices, rehabilitation equipment, durable medical equipment, and related services.

Key Responsibilities

The Health Technician functions as a Prosthetics Specialty Program Coordinator who supports quality assurance activities, day-to-day operations, and administrative coordination of assigned Prosthetic Specialty Programs. Major duties and responsibilities include, but are not limited to: Reviews and enters all complete orders into CPRS; tracks specialty orders and ensure timely distribution of specialty items received; works with community providers on any order discrepancies.

Assists in coordinating the receipt, review, processing, procurement, tracking, and delivery of prosthetic appliances and related services prescribed by VA and Community Care providers. Coordinates with Community Care, clinical services, contracted vendors, and internal service line staff to facilitate timely procurement, delivery, repair, replacement, and warranty support of prosthetic appliances and equipment.

Provides customer service to both internal VA and external VA customers. Reviews consults, prescriptions, and supporting clinical documentation to ensure completeness, medical necessity, Veteran eligibility, and compliance with applicable, federal and local policies.

Serves as a point of contact to internal and external stakeholders for understanding and interpretation of the Prosthetics Specialty Program regulations and eligibility requirements for Montana VA Health Care System Veterans. Provides consistent, accurate information regarding Prosthetic Specialty Programs while maintaining professionalism, empathy, diplomacy, and respect during all interactions.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Health Technician/PD14863A, PD14864A, and PD14865A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40736 – $65599/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-12.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.