Health System Account Liaison - WA

McKesson Corporation; Washington; Remote; USD 92,000 - 153,000; Full time

Job summary

McKesson Corporation is seeking a Health System Account Liaison to support our field sales team across Washington. This remote role requires you to reside in Washington and travel up to 75% within the state, engaging with Directors, Buyers, and pharmacy staff to strengthen customer relationships and resolve issues.

In this entry-level position, you will perform sales and administrative tasks, coordinate cross-team communications, and help design solutions that meet our customers' needs while

Qualifications

• Degree or equivalent and typically requires 2+ years of relevant experience.
• 4-year college degree or 2+ years of equivalent experience

Responsibilities

• Work closely with health system customers to help manage the customer relationship and further develop existing business or accounts.
• Manage customer satisfaction and support the field sales team in resolving problems to provide more time for strategic engagement with Health Systems.
• Coordinate effective and proactive communication between customers and McKesson teams to ensure high customer satisfaction (e.g., NPS).
• Perform sales and administrative tasks under supervisor direction on small to mid-size accounts.
• Negotiate or navigate the contracting process.
• Present products, solutions or services that meet customer needs at the workplace.
• Design solutions to meet customer needs.
• Contribute to customer roadmap and renewal strategy with field sales.
• Interface with customers, field sales, and internal/external teams to handle various support functions.
• Spend the majority of time at customer sites.

Skills

Attention to detail

Organizational skills

Problem resolution

Verbal communication

Non-verbal / Interpersonal

Written communications

Customer service mindset

MS Office proficiency

Education

College degree or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Description

Remote role, must live in Washington, travel is up to 75% within the state.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical – a chain that extends across the country and results in millions of people getting more from their healthcare. As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long‑term care providers. We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions – including supply management technology, world‑class marketing programs, managed care and repackaging products and services – that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing. As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy. Join our team of leaders to begin a rewarding career.

We are in current need of a Health System Account Liaison that will support our field sales team in delivering the highest quality experience to our customers. In this entry level role, this person will regularly interact with key pharmacy personnel including Directors, Buyers and other pharmacy staff concerning our customer roadmap and resolving key customer issues.

Key Responsibilities

• Work closely with our health system customers to help manage the customer relationship and further develop existing business or accounts.
• Manage customer satisfaction and support the field sales team in resolving problems in order to provide them time for strategic engagement with the Health Systems they are responsible for.
• Manage effective and proactive communication between Customers and various teams within McKesson to insure highest level of customer satisfaction (i.e. NPS.)
• Perform sales and administrative tasks and procedures under supervisor direction on small to mid-size accounts.
• Negotiate or navigate the contracting process.
• Effectively observe, participate, and interface with customers directly to present products, solutions or services that can benefit the customer’s needs.
• Design solutions to meet the needs of our customers.
• Work on the customer roadmap with the field sales team to drive our renewal strategy forward.
• Professionally and effectively interface with customers, the field sales team, internal and external team members, to handle a variety of customer support functions.
• Spend majority of the time at customer sites.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year college degree or 2+ years of equivalent experience

Travel

• Ability to travel up to 75% by car.
• Must have a valid driver’s license with a clean driving record.

Critical Skills

• Attention to detail, organizational and problem resolution skills.
• Able to thrive in a dynamic environment and navigate organizational complexity and change.
• Advanced communications skills (1) Verbal Communication, 2) Non-verbal / Interpersonal communication, 3) Written Communications.
• Energetic self-starter with a passion for customer service.
• Intermediate proficiency with MS Office (Word, Excel and PowerPoint.)
• Healthcare or distribution experience preferred.

Working Conditions

• Large percent of time performing computer-based work is required.
• 75% travel within assigned territory.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

$92,000 - $153,400

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!