Health System Account Field Liaison

McKesson; Saint Charles (MO); Remote; USD 84,000 - 141,000; Full time

Job summary

A leading healthcare distribution company is seeking a Health System Account Liaison to manage customer relationships and support the field sales team. This entry-level role requires 2+ years of experience, a 4-year degree, and will involve up to 75% travel within the territory. You will oversee customer satisfaction by interfacing with various teams and presenting tailored solutions. The role offers a competitive salary range of $84,200 to $140,400.

Benefits

Competitive compensation package

Health benefits

Diverse and inclusive work environment

Qualifications

• 2+ years of relevant experience in healthcare or distribution preferred.
• Must have a valid driver’s license with a clean driving record.
• Thrive in a dynamic environment.

Responsibilities

• Manage customer relationships and develop existing business accounts.
• Support field sales team in resolving customer issues.
• Communicate effectively between customers and internal teams.
• Negotiate contracts and present solutions to customers.
• Spend a majority of time at customer sites.

Skills

Attention to detail

Organizational skills

Problem resolution skills

Advanced communications skills

Customer service passion

Intermediate MS Office proficiency

Education

4-year college degree or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Remote role, must live near Springfield, MO, Louisville, KY, Indianapolis, IN, or Kansas City, MO. Daytime (car) travel is up to 75% within that area.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time.

Job Description

We are in current need of a Health System Account Liaison that will support our field sales team in delivering the highest quality experience to our customers. In this entry-level role, this person will regularly interact with key pharmacy personnel concerning our customer roadmap and resolving key customer issues.

Key Responsibilities

• Work closely with our health system customers to help manage the customer relationship and further develop existing business or accounts.
• Manage customer satisfaction and support the field sales team in resolving problems in order to provide them time for strategic engagement with the Health Systems they are responsible for.
• Manage effective and proactive communication between Customers and various teams within McKesson to insure highest level of customer satisfaction.
• Perform sales and administrative tasks and procedures under supervisor direction on small to mid-size accounts.
• Negotiate or navigate the contracting process.
• Effectively observe, participate, and interface with customers directly to present products, solutions or services that can benefit the customer’s needs.
• Design solutions to meet the needs of our customers.
• Work on the customer roadmap with the field sales team to drive our renewal strategy forward.
• Professionally and effectively interface with customers, the field sales team, internal and external team members, to handle a variety of customer support functions.
• Spend majority of the time at customer sites.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year college degree or 2+ years of equivalent experience.

Travel

• Ability to travel up to 75% by car.
• Must have a valid driver’s license with a clean driving record.

Critical Skills

• Attention to detail, organizational and problem resolution skills.
• Able to thrive in a dynamic environment and navigate organizational complexity and change.
• Advanced communications skills (Verbal Communication, Non-verbal / Interpersonal communication, Written Communications).
• Energetic self-starter with a passion for customer service.
• Intermediate proficiency with MS Office (Word, Excel and PowerPoint).
• Healthcare or distribution experience preferred.

Working Conditions

• Large percent of time performing computer-based work is required.
• 75% travel within assigned territory.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. For more information regarding benefits at McKesson, please visit our website.

Our Total Target Cash (TTC) Pay Range for this position: $84,200 - $140,400

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.