Health Solutions Client Relationship Manager

Voya Financial, Inc.; Trenton (NJ); Hybrid; USD 84,000 - 142,000; Full time

Job summary

Join Voya Financial as a Health Solutions Client Relationship Manager. This role involves proactive customer management, enhancing client solutions, and driving profitable growth. The ideal candidate will have strong consultative skills and a commitment to supporting clients in achieving financial opportunities.

Benefits

Health, dental, vision and life insurance plans

401(k) Savings plan with company matching

Tuition reimbursement up to $5,250/year

Paid time off including flexible Diversity Celebration Day

Paid volunteer time — 40 hours per calendar year

Qualifications

• 5+ years in employee benefits/insurance industry preferred.
• Strong relationship building and management skills required.

Responsibilities

• Accountable for proactive customer management and retention of business.
• Responsible for leading client and partner meetings.
• Manages high-profile client relationships with a professional presence.

Skills

Consultative skills

Communication

Critical thinking

Education

4 year college degree or equivalency

Job description

Health Solutions Client Relationship Manager page is loaded

Health Solutions Client Relationship Manager

Apply locations Philadelphia, PA Boston, MA MD-Work@Home, Maryland Trenton, NJ New York, NY time type Full time posted on Posted 2 Days Ago job requisition id JR0030470

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

***This position is remote but must sit in the geographic area assigned, Maryland, New York (city), NJ or Pennsylvania (Philadelphia) ***

Profile Summary:

The Client relationship manager is accountable for proactive customer management, education, development, profitable growth and retention of assigned Regional Tier 2 and Tier 3 business.

Profile Description

• High impact leader who understands the culture and goals of clients and makes suggestions to enhance their benefit offering in alignment with HR team.
• Strong market focus with face to face interactions with clients and brokers beyond standard annual meetings – driving relationships in a proactive manner
• Manages high profile client and broker relationships with professional presence and awareness
• Responsible for leading client and partner meetings and creating consultative content for the audience in a strategic and clear manner
• Collaborates and drives renewal conversations both internally and externally
• Effectively delegates action items and expectations with team members to utilize service model capabilities
• Through proactive interactions with clients; evaluates and executes on opportunities in block of business to increase participation, and add lines of coverage and identifies areas of opportunity for client education, and creates a robust plan to deliver training
• Collaboration with sales team through partnered strategies
• Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities that align with appropriate solutions, challenging current communication practices with clients
• Develops and executes comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs
• Connects actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies as well as communicate information with team members.
• Utilizes and seeks market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story
  

Knowledge & Experience:

• 4 year college degree or equivalency strongly preferred
• 5 or more year’s employee benefits /insurance industry experience preferred
• Required insurance licensing
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Segment/specialty knowledge preferred
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Voya’s value proposition
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Ability to anticipate needs of clients and educate
• Robust strategic re-enrollment expertise
• Strong organizational, planning, time management and delegation skills
• Strong leadership skills. Ability and desire to coach and mentor others
• Full understanding of underwriting and risk concepts
• Full understanding of, and ability to correlate between the entire Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
• Strong business and financial acumen
• Strong computer skills
• Ability to travel as needed
  

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,930 - $141,560 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities .

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Voya Financial , Inc., is a leading health, wealth and investment company with approximately 10,000 employees who are focused on achieving Voya’s aspirational vision: "Clearing your path to financial confidence and a more fulfilling life". Through products, solutions and technologies, Voya helps its 15.7 million individual, workplace and institutional clients become well planned, well invested and well protected. Benefitfocus, a Voya company and a leading benefits administration provider, extends the reach of Voya’s workplace benefits and savings offerings by engaging directly with approximately 11.9 million employees in the U.S. Certified as a “Great Place to Work” by the Great Place to Work Institute, Voya is purpose-driven and committed to conducting business in a way that is economically, ethically, socially and environmentally responsible. Voya has earned recognition as: one of the World’s Most Ethical Companies by Ethisphere; a listed company on the Dow Jones Best-in-Class North America index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index. For more information, visitvoya.com

Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other.

With a lens on balance, health & welfare, our work environment offers flexibility . The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs.

We do the right thing

We have customer passion

We have a winning spirit

We are the We

Why I love Voya?

Awards and Recognition

Certified by the Great Place to Work Institute as a Great Place to Work, 2016-2025, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition .