Health Services Navigator

The Health Federation of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

The Health Federation of Philadelphia is seeking a Health Services Navigator to work with clinical and administrative staff to improve patient outcomes and care coordination.

This role requires empathy, strong communication, and the ability to manage referrals, patient records, and education for patients and families in a busy ambulatory health setting.

Qualifications

• Customer service experience in healthcare or social services preferred.
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Responsibilities

• Obtain patient records from outside providers.

Skills

Customer service

Basic computer skills

EHR familiarity

Case management

Professional interaction with patients

Education

High school diploma or equivalent

Some college or bachelor’s degree preferred

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Health Services Navigator works in close collaboration with a clinical and administrative supervisor on a variety of activities that support improving patient outcomes and care coordination. This position requires empathy, compassion, and an understanding of the Ambulatory Health Services (AHS) patientpopulation.

JOB SPECIFICATIONS

Responsibilities/Duties

• Obtain patient records from outside providers (e.g., discharge summaries, consult reports, diagnostic results, etc.).
• Follow up on patient referrals and diagnostic orders (e.g., track appointments and orders to completion, obtain outstanding reports, etc.).
• Provide care coordination services to at-risk patients as needed (e.g., assist patients with outpatient mental health referrals schedule intake appointments, etc.).
• Perform outreach to patients due for care (e.g., at-risk patients with no upcoming appointment, patients due for screenings, patients discharged from emergency department/hospital, etc.).
• Provide patient education (e.g., how to make an appointment, how to contact the HC after hours, proper technique for remote patient monitoring, etc.).
• Refer patients to internal and external resources, asindicated.
• Track and document the outcome of activities in logs and provide monthlystatistics.
• Monitor phone calls/voicemails and written communication and respond to inquiries in a timely manner.
• Other duties as assigned.

Education

• High School Diploma or equivalentrequired.
• Some college or bachelor’s degree preferred.

Skills/Experience

• Must have excellent customer serviceskills.
• Prior experience in providing direct services in a healthcare or human/social services organization preferred.
• Must have knowledge of basic computer usage, including familiarity with the Microsoft Office Suite, and the ability to learn and use new technology andsoftware.
• Prior experience with electronic health recordspreferred.
• Must have the ability to approach and interact with patients, including interviewing patients and engaging them in appropriate services.
• Must have the ability to track activities completed and servicesprovided.
• Knowledge of case management procedurespreferred.
• Must have the ability to interact professionally with AHSstaff.
• Prior experience with external stakeholderspreferred.
• Must be able to maintainconfidentiality.

WorkEnvironment:Standard office setting with extended periods at workstation and periodic use of office equipment.

Position Type and WorkSchedule:Monday through Friday 8:00 am to 4:00 pm with a 30-minute lunch, or as directed bysupervisor.

Travel:Work is primarily conducted on-site at the assigned HealthCenter.

PhysicalDemands:Must have the ability to work in a fast-paced, patient care environment; travel between citylocations.

Salary andBenefits:Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

• Medical with visionbenefits
• Life, AD&D insurances
• Short- and long-term disabilityinsurance
• 403(b) Retirement Plan, with a companycontribution
• Paid time off including vacation, sick, personal and holiday
• Employee AssistanceProgram

Eligibility and participation is handled consistent with the plan documents and HFP policy.

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Position Title: Health Services Navigator

Organization: Philadelphia Department of Public Health