Health Services Director

Theuniversityunion; Federal Way (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Brightwater Senior Living is seeking a Health Services Director for Mirror Lake Village Senior Living Community to lead the Health Services Department and ensure high‑quality care across Independent Living, Assisted Living, and Memory Care.

You will supervise nursing staff, coordinate education, ensure regulatory compliance, manage schedules, and participate in QA initiatives to support residents' independence and dignity.

Qualifications

• Strong management and leadership abilities.
• Excellent written and verbal communication in English.
• Must maintain CPR certification and current professional license (RN/LPN/LVN).
• Experience overseeing health services in senior living settings is preferred.

Responsibilities

• Manage Health Services Department and on-call rotation.
• Oversee staffing, scheduling, and staff education.
• Ensure compliance with federal and state regulations.
• Coordinate with Pharmacy and physicians for resident care.
• Monitor MAR and administration of medications.
• Attend Service Plan Meetings and QA initiatives.
• Develop service plans addressing residents' health needs.

Skills

Management

Interpersonal communication

English communication

CPR certification

Education

2 Year Degree

RN or LPN/LVN license

Job description

• Job Category Health Services, Director
• Employee Type FT Exempt
• Required Degree 2 Year Degree
• Manage Others Yes

Mirror Lake Village Senior Living Community, an Independent Living, Assisted Living, and Memory Care community, is seeking a Health Services Directorwho will contribute to a culture of respect and inclusion, and is committed to providing exceptional quality care and service to join our dedicated team.

We are proud to offer the highest quality engagement, dining, and health support services, supported by a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals who are passionate about making a difference.

This is more than a job. It is an opportunity to do meaningful work, build lasting relationships, and positively impact the lives of seniors every day. We seek individuals who are committed to not only supporting resident independence and dignity but also contributing to an empowering environment where residents and team members thrive. Every team member in a Brightwater Senior Living community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary

Overall management of the Health Services Department for the Community. Assure health services issues of residents are addressed, as well as other service issues that have a potential impact upon the health of residents. Orientation, education, and training for new health services staff. Schedules health services staff and assists with specific components of medication room operations. 24/7 accountability for the Community. Working shifts and supporting front line staff when needed.Part of the on-call rotation with RCMs and the other Health Care Leaders. Responsible for covering staffing when needed. May work any shifts, day, pm, NOC and weekends, and or holidays to support to care for the residents.

All responsibilities are to be performed within the scope of practice per state or provincial regulations.

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Assure a stable health services staff of optimal quality and quantity by recruiting, hiring, supervising, evaluating, counseling, and, when necessary, terminating employees.
• Assure regular competency evaluations of health services employees are completed.
• Perform all responsibilities related to delegation of nursing tasks (in states or provinces in which delegation is utilized).
• Perform staff education duties, including but not limited to:
  • Educating and training employees through conducting new employee general orientation and regular education and training classes, including all requirements of federal and state or provincial regulations.
  • Assure health services employees are educated and trained using Resident Care Manager, Resident Assistant, Memory Care, Charge Nurse, and Medication Assistant Resource guidelines.
  • Develop, schedule, and conduct continuing education and training for health services employees and other employees as necessary.
• Assist Executive Director in developing and implementing QA program for in-service training.
• Complete quality assurance audits
• Complete or assist with completing Nursing Assessments and auxiliary evaluations of residents and all other required and/or appropriate evaluations, addressing physical, emotional, social, and spiritual needs.
• Attend Service Plan Meetings with the Resident Care Managers.
• Completing monthly work schedule for all Nursing Department.
• Review, approve and submit timecard information for all of the Nursing Department
• Develop or assist with developing service plans, assuring health services issues, as well as other issues that potentially impact the health of residents, are effectively addressed.
• Schedule and ensure quarterly Pharmacy and Physician meetings.
• Monitor MAR:
  • Assure medications and treatments are administered as ordered.
  • Assure parameters for administration of PRN medications and treatments and assure they are entered on MAR.
  • Assure appropriate diagnosis for medications and treatments are entered on MAR.
• Monitor alert charting, especially to assure appropriate employee response to issues.
• Monitor Shift Change Notes & Communications Log.
• Complete review of all Resident Incident Reports.
• Effectively utilize and coordinate services with home health, hospice, and other agencies.
• Assure health services employees adhere to all medication room systems.
• Investigate controlled substance count discrepancies.
• Effectively communicate with residents, their family members, and other concerned parties.
• Assure compliance with all federal and state or provincial regulations pertaining to health services.

Requirements

• Strong Management Skills, including strong interpersonal and communication skills.
• Meet state or provincial health related requirements.
• Demonstrate leadership ability with comprehensive knowledge of Nursing and health care practices and techniques.
• Demonstrate ability to communicate effectively in English, both verbally and in writing
• Maintain current CPR certification.
• Maintain current professional license (RN or LPN/LVN)

Summary

About us

Brightwater is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do

We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors' live life THEIR way and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value

Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy

We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents and our families. Our team is available to listen, support and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for creation of ideas that improve any aspect of our community.

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.