Health Services Assistant - DOPH

County of Riverside; Riverside (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

County of Riverside RUHS-Public Health seeks a Health Services Assistant for the Nutrition and Health Program to provide WIC breastfeeding education and support to prenatal and breastfeeding participants in Riverside, CA. In-person and virtual assistance with excellent customer service is required.

The role supports public health efforts, teaching healthy habits, screening for program eligibility, and coordinating with professional staff.

Qualifications

• High school diploma or GED required; one year of additional qualifying experience may substitute.
• One year of experience with public contact in public health, medical services, or social/human services is required; coursework may substitute for experience.

Responsibilities

• Establish communication between the Department of Public Health and community; provide information about health services to clients and the public.
• Assist staff in teaching and promoting healthy habits and preventive care; lead health education classes.
• Provide health counseling to low-risk clients; screen for eligibility for health programs; offer second language interpretation as needed.
• Provide feedback to licensed staff; collect and evaluate information about health problems to guide instruction; conduct information sessions on health practices.
• Refer clients to health/social services resources; interview clients to gather health-related information; assist in clinics and health events.
• May perform routine clinical tasks; may obtain test results; may collect specimens; may perform basic lab and screening tests.
• May register clients using computer systems; assist with patient preparation and history; schedule appointments; maintain charts.
• Perform routine clerical tasks; manage inventory and supplies; coordinate transportation as needed.

Skills

Customer service

Communication

Public health

Education

High school diploma / GED

Job description

The County of Riverside - Riverside University Health System (RUHS) - Public Health Department seeks Health Services Assistant to join the Nutrition and Health Program team. This job opening will serve to fill a Health Services Assistant vacancy in Riverside.

Under direct supervision, the Health Services Assistant for the Nutrition and Health Program will provide Women, Infants, and Children (WIC) breastfeeding education/support to prenatal and breastfeeding participants. Assist WIC participants in-person and virtually; must have excellent customer service skills.

Desired Experience

• Personal experience breastfeeding or expressing breast milk for at least one child for one year or longer; Knowledge of Women, Infants, and Children (WIC) program.

Work Schedule: 5/40 or 9/80 Mon-Fri 8AM - 5PM

Work Location: Indiana Ave. Riverside, CA.

Meet the Team!

Riverside University Health System - Public Health is one of California's largest and most dynamic public health departments, with dedicated professionals working to keep our communities safe and healthy. From disease prevention and health education to nutrition, emergency response, and community outreach, our team’s impact reaches every corner of Riverside County.

If you're passionate about making a meaningful impact on community health and well-being, consider joining our team at RUHS-Public Health. Together, we can work towards a healthier future for Riverside County.

For more information on RUHS-Public Health, please visit www.ruhealth.org/ruhs-public-health

Responsibilities

• Establish effective lines of communication between the Department of Public Health and the community; provide basic information about health services, policies, and procedures to clients/patients and the public; provide outreach information/education of health programs to a targeted population and/or community.
• Assist professional staff in the Department of Public Health to teach and encourage development of good health habits and preventive care; teach health education classes to clients.
• Provide health counseling to low-risk clients; screen for eligibility for participation in health programs; provide second language interpretation support, as needed; determine client/patient progress and determine whether recommendations regarding health are being followed.
• Provide feedback, both verbally and in writing, to licensed professional staff regarding client needs and community responses to DOPH services and Programs; obtain and evaluate specific information regarding health problems in order to provide guidance and instruction; conduct formal and informal information sessions covering good health practices and available health services.
• Make referrals to health/social services resources and licensed professional staff; interview clients/patients to gather basic health related information, such as health status, living conditions, diet, residency, mobility, parenting skills, health care needs, etc.
• Make hospital visits as appropriate; assist in developing health questionnaires, conducting surveys and recording appropriate case related information; assist in developing health information flyers and pamphlets.
• Assist professional staff in arranging and conducting health education programs, demonstrations, special health conferences, and clinics in the community.
• May perform routine clinical procedures; may obtain test results, but does not interpret results; may collect specimens (non-invasive); may perform simple laboratory and screening tests, e.g. dipstick urinalysis, occult blood, ovulation tests, pregnancy urine tests, sedimentation rates, hemoglobin including hemacue, glucose, hematocrit, etc.
• May register clients/patients using related computer information at time of appointment; cut nails of otherwise healthy patients; may prepare patients for examination; may obtain medical history/chief complaint including allergies; take vital signs; may assist patients in ambulation and transfer; may maintain client/patient charts and schedule appointments for clinic and field staff.
• Perform routine clerical tasks through typing, personal computer, filing, answering phones, etc.; inventory supply needs and help obtain medical and office supplies.
• May upon approval of supervisor, coordinate and/or provide necessary transportation to clients.

Education

Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)

Experience

One year of experience that included public contact in a public health, medical services, or social or human services agency. (Education from an accredited college or university in public health, social or behavioral sciences, or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified coursework for each year of the required experience).

Knowledge of

Basic needs and problems of disadvantaged groups; cultural and ethnic perceptions toward community service programs; understanding the causes and treatment of medical and/or public health problems, and the problems facing the educationally and economically disadvantaged; basic patient care techniques.

Ability to

Understand social and cultural factors important to behavior patterns; communicate effectively, both orally and in writing; establish and maintain good relations with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information and perform routine clinical procedures; follow and implement activities according to written standardized procedures; recognize situations out of the scope of Health Services Assistant needing referral to professional staff; perform clerical tasks through the use of a personal computer, answering phones, filing, etc.

Contact Jesus Colin at [phone] or [e-mail]. Please allow 1-2 business days for a response to general inquiries.