Health Service Assistant

MBK Senior Living; Klamath Falls (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match (up to 4%)

Employee Assistance Program (EAP)

Educational loan assistance &Scholarsh

Team Member Discount Programs

Free meal per shift

Comprehensive Medical, Dental, Vision

Job summary

MBK Senior Living is seeking a Quality Assurance & Compliance Coordinator to lead the implementation and oversight of the quality assurance program. You will ensure compliance with federal, state, and local regulations, uphold accreditation standards, and enhance resident outcomes through data-driven monitoring and cross-functional collaboration.

This role emphasizes staff training, risk management, and proactive problem solving, with a focus on continuous quality improvement across operations.

Qualifications

• Experience implementing and monitoring quality assurance programs across health-care or senior living facilities.
• Ability to lead regulatory compliance efforts including HIPAA considerations and accreditation standards.
• Strong training delivery and staff development capabilities.

Responsibilities

• Lead the execution of the quality assurance program, ensuring compliance with federal, state, and local regulations.
• Coordinate staffing plans to meet acuity models and staffing ratios.
• Prepare and manage audits, surveys, and inspections with regulatory bodies.
• Develop action plans to address deficiencies and improve resident outcomes.
• Maintain records and reporting for corrective actions and compliance.
• Provide training on regulatory compliance, risk management, and quality assurance.

Skills

Regulatory compliance

Quality assurance

Audits & inspections

Training & development

Data analysis

Job description

• Competitive salaries

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether You're Looking For a Flexible, Part-time Job Or The Pathway To a Lasting Career, You'll Find It Here At MBK Senior Living-and a Whole Lot More! When You Join The MBK Senior Living Team, You'll Enjoy

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift

Additional Benefits For Full-Time Team Members

• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

Job Description

Job Summary

The Quality Assurance & Compliance Coordinator operates under the direct guidance of the Executive Director to support and lead the implementation and oversight of the quality assurance program. This role is vital for ensuring rigorous compliance with Local, State, and Federal regulations, upholding MBK’s adherence to all regulatory and accreditation standards, and enhancing resident outcomes through data-driven performance monitoring and cross-functional collaboration, while fostering a culture of continuous quality improvement across all operations.

Duties & Responsibilities

Regulatory Compliance and Accreditation

• Lead the execution of the quality assurance program, verifying adherence to all regulatory mandates (federal, state, local), and protecting resident confidentiality per HIPAA.
• Oversee and verify daily and future staffing plans and schedules to ensure actual and projected staffing levels continuously comply with the state-mandated acuity model (i.e., ABST) and minimum staffing ratios for resident care needs.
• Maintain official accreditation status by continuously monitoring compliance with all established standards and coordinating necessary internal associated activity.
• Serve as a liaison for regulatory agencies and accreditation bodies, and prepare for, manage and coordinate all third-party audits, surveys, and inspections.
• Collaborate with the Executive Director and others to develop action plans to address deficiencies and ensure timely resolution.
• Maintain centralized records for all compliance and survey documentation, ensuring accurate and timely reporting of corrective actions.
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.

Quality Assurance Performance Monitoring and Risk Management

• Conduct regular facility inspections, operational site reviews and audits to assess performance and identify areas for improvement.
• Implement and oversee data collection to establish, track, and report on KPIs and trends related to quality, compliance, and resident satisfaction.
• Develop and monitor Quality Improvement Plans (QIPs) and action plans to address deficiencies and drive resolutions.
• Promote a culture of continuous improvement and quality focused care by developing and presenting outcomes and providing actionable recommendations to leadership.
• Implement comprehensive risk-management procedures, including maintaining accurate incident logs, addressing concerns proactively, and overseeing Critical Incident Reporting and Mortality Review processes.
• Proactively investigate and resolve quality assurance concerns, complaints, and incidents to uphold a safe and supportive environment.
• Ensure accurate documentation and record-keeping to support compliance and operational effectiveness.

Training & Development

• Assess ongoing training needs and collaborate with home office to create new training, as needed.
• Conduct training programs for staff on regulatory compliance, risk management, and quality assurance, and educate employees in company policies and procedures.
• Ensure required and assigned training is completed.
• Stay current and comply with industry trends and changes in federal, state, and local regulations affecting senior living communities (assisted, independent, memory care).
• Maintain knowledge and understanding of operation’s regulatory, accreditation, and company regulations, policies, and/or procedures.

Teamwork, Communication & Leadership Collaboration

• Provide detailed reports and recommendations for executive leadership on operational review findings, quality performance, and compliance