Health Records Technician II - ROI Team

University of Missouri Health Care; Jefferson City (MO); Hybrid; USD 31,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Tuition assistance

Discounts

Job summary

University of Missouri Health Care is seeking a Health Record Technician II to join our Health Information Services – ROI Team at Capital Region Medical Center in Jefferson City, MO. This hybrid role combines remote work on Mondays and Tuesdays with on-site days Wednesday through Friday, focusing on accurate patient records and compliant chart documentation.

Responsibilities include coordinating medical records flow, upholding privacy standards, and supporting data quality through reviews.

Qualifications

• Detail-oriented and accurate with medical records.
• Strong customer service and problem-solving abilities.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Coordinate the flow of medical records across hospital and clinic departments.
• Provide high level customer service and interpret privacy requirements related to chart documentation.
• Maintain quality of the medical record through physician documentation review.
• Oversee the work of other Health Record Technicians and assist with staff training.
• Participate in quality record reviews; analyze and report on data.
• Respond to requests for information and locate records efficiently across multiple electronic systems.
• May perform unit/department duties as outlined in department documents.

Skills

Customer service

Analytical skills

EMR systems

Microsoft Office

Data entry

Time management

Education

Associate degree

Bachelor’s degree preferred

Tools

EMR software

Job description

Shift: Monday - Friday, 8am – 5pm

Work Arrangement: Hybrid – Remote on Monday/Tuesday. On-site on Wednesday - Friday

Department: Health Information Services – ROI Team

Facility: Capital Region Medical Center – 1125 Madison Street, Jefferson City, MO

Compensation:

• Base Pay Range: $15.00 - $23.64 per hour, based on experience

ABOUT THE JOB

MU Health Care is seeking a Health Record Technician II to join our team. We're looking for a candidate who is detail-oriented and committed to maintaining accurate patient records. In this role, you will help facilitate the smooth flow of medical information within our hospital and clinics, making a positive impact on patient care. We value candidates who can provide excellent customer service, possess strong analytical and problem-solving skills, and are dedicated to ensuring our medical records meet high-quality standards. If you're ready to be a vital part of our healthcare community, working collaboratively with a dedicated team and contributing to the quality of patient care. Join us at MU Health Care, where your skills in health information management and patient service excellence are valued.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Coordinate the flow and sharing of medical records and health information throughout various hospital and clinic departments.
• High level of customer service, strong analytic and problem-solving skills to interpret and explain policies and external requirements related to chart documentation, privacy, release of information. Continually inform, educate, and instruct hospital and clinic departments concerning Health Information Services Department policies and procedures.
• Maintain quality and content of the medical record through qualitative or quantitative physician documentation review.
• May oversee the work of other Health Record Technicians and assist with training of staff.
• Participates in quality record reviews; analyzes and researches errors. Compiles data and generates reports.
• Responds to requests for information and serves as a customer service liaison. Queries multiple electronic systems to locate requested information in a timely manner. Processes large volumes of requests in a timely and efficient manner.
• May complete unit/department specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated office equipment (copier, scanner, fax etc) and computer skills, including proficiency with a 10 key and ability to type 50 wpm with 95% accuracy.
• Proficiency with Microsoft Office applications.
• Ability to understand and effectively use Electronic Medical Records applications.
• Ability to work with limited supervision in a fast-paced environment on multiple tasks, manage time efficiently and be self sufficient in prioritizing job duties.
• Ability to provide coverage for short staff situations.
• Ability to file using a numeric filing system.
• Intermediate written and verbal communication, analytical, and problem-solving skills.
• Detailed working knowledge of the health record and chart organization.
• Detailed knowledge of documentation and privacy regulations.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Four (4) years of clerical experience. College or equivalent degree may be substituted for experience.

PREFERRED QUALIFICATIONS

• Three (3) years of experience in a healthcare setting or related field.
• Associates or Bachelor’s degree in a related field.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.