Health Plan Support Center Specialist II

Molina Healthcare; Council Bluffs (IA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare in Council Bluffs, IA is seeking a level II support center specialist to deliver customer service excellence to Molina members and providers across Medicaid, Medicare and Marketplace lines. You will resolve issues, document calls, and support continuous quality improvement while upholding Molina values.

Responsibilities include handling multi-channel inquiries (phone, chat, email), pursuing first-call resolution, and collaborating with internal stakeholders.

Qualifications

• At least 1 year of customer service or call center experience in a fast-paced setting.
• HIPAA compliance and data confidentiality are required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Provide service support to members/providers via phone, chat, and email across multiple channels.
• Document calls accurately across multiple platforms.
• Strive for first-call resolution and high-quality service.
• Collaborate with internal/external stakeholders and escalate as needed.
• Adhere to scheduled hours, lunches, breaks, and overtime rules.

Skills

Customer service

Call center experience

HIPAA compliance

Multichannel support

Microsoft Office

Tools

Microsoft Teams

CRM systems

Job description

Molina Healthcare in Council Bluffs, IA is seeking a level II support center specialist to deliver customer service excellence to Molina members and providers across Medicaid, Medicare and Marketplace lines. You will resolve issues, document calls, and support continuous quality improvement while upholding Molina values.

Responsibilities include handling multi-channel inquiries (phone, chat, email), pursuing first-call resolution, and collaborating with internal stakeholders.