Health Payer Membership Administration Consulting Delivery Lead

Accenture; Chicago (IL); On-site; USD 87,000 - 254,000; Full time

Job summary

Accenture is seeking a Health Industry Membership Administration Consulting Delivery Lead in the United States (Chicago area). The role focuses on optimizing Membership Administration operations, evaluating technology-enabled solutions, and delivering AI-enabled processing improvements for healthcare payer clients across commercial and government lines of business.

The position requires a Bachelor’s degree and 3+ years in healthcare payer consulting, with at least 5 years on COTS payer platforms

Qualifications

• Bachelor’s degree in business, Accounting, Finance, Healthcare Administration, Information Systems, or related field.
• Minimum of 3 years of experience in healthcare payer consulting, with a focus on membership administration processes.
• Minimum of 5 years of proven experience supporting COTS health payer platform implementations such as HealthEdge, FACETS, QNXT, or Oracle Billing and Revenue Management (ORMB).

Responsibilities

• Assess client Membership Administration operations to identify opportunities for optimization, cost reduction, and growth.
• Evaluate and recommend technology-enabled solutions that eliminate inefficiencies and enable AI-assisted processing across lines of business.
• Develop project plans and solutions tailored to each client's operational context and priorities.
• Lead planning and delivery of client engagements, directing Accenture and client teams while participating in execution.
• Drive on-time, on-budget delivery that meets client expectations.
• Build trust-based client relationships grounded in consistent delivery.
• Lead by example and create development opportunities for team members with honest feedback.
• Stay current on health industry trends and regulatory changes, sharing insights with clients.
• Contribute to development of Accenture assets and tools focused on Membership Administration.
• Travel up to 80% as needed.

Skills

Health payer consulting

Membership administration

COTS platforms

HealthEdge

FACETS

QNXT

ORMB

Education

Bachelor’s degree in business, Accounting, Finance, Healthcare Administration, Information Systems, or related field

Tools

HealthEdge

FACETS

QNXT

Oracle Billing and Revenue Management (ORMB)

Job description

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at accenture.com. We work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Health Industry Membership Administration Consulting Delivery Lead

your primary responsibilities may include:

• Assess client Membership Administration operations (Group Set Up/Case Install, Benefit Configuration, Enrollment Processing, Invoice Generation, and Premium Payment Processing) to identify opportunities for optimization, cost reduction, and growth.
• Evaluate and recommend technology-enabled solutions that eliminate inefficiencies, reduce error rates, and position client organizations for AI-assisted and automated processing across commercial and government lines of business.
• Develop project plans and solutions tailored to each client's operational context and strategic priorities.
• Lead planning and delivery of client engagements, directing Accenture and client working teams while participating directly in execution.
• Drive on‑time, on‑budget delivery that meets or exceeds client expectations.
• Build trust‑based client relationships grounded in consistent delivery and a client‑centered approach.
• Lead by example and create development opportunities for team members, give honest and timely feedback, and build a followership of people who actively seek to work with you.
• Stay current on health industry trends, regulatory changes, and emerging technologies including AI and intelligent automation across membership administration, and share insights and best practices with clients and the broader practice.
• Contribute to the development of Accenture assets and tools that accelerate value delivery, with particular emphasis on Membership Administration.
• Travel Travel - as needed, varies by client and could be up to 80%

Why should I join the Accenture Health team?

Innovate every day. Be at the forefront of designing and delivering health technology solutions that push boundaries and create new opportunities for our clients.

Lead with the industry’s best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise‑wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.

Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. With learning resources, interactive classroom courses, real‑life client simulations and ongoing mentoring available when you need it, you’ll expand your thinking beyond the core Workday implementation.

Here’s what you need:

• Bachelor’s degree in business, Accounting, Finance, Healthcare Administration, Information Systems, or related field.
• Minimum of 3 years of experience in healthcare payer consulting, with a focus on membership administration processes.
• Minimum of 5 years of proven experience supporting COTS health payer platform implementations such as HealthEdge, FACETS, QNXT, or Oracle Billing and Revenue Management (ORMB).

Bonus points if you have:

• Proven ability to plan, organize and deliver impactful results across multiple projects or initiatives
• Demonstrated experience leading multi-client or enterprise‑scale delivery engagements.
• Proven understanding of membership administration operating models, technology enablers, and regulatory requirements across all commercial and government lines of business.
• Experience applying data‑driven insights, advance automation, and creative sourcing solutions to transform payer membership administration operations and outcomes.
• Skilled at unlocking the value of AI to improve payer health plan operations performance

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/13/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

• California $94,400 to $293,800
• Colorado $94,400 to $253,800
• Connecticut $94,400 to $253,800
• District of Columbia $100,500 to $270,300
• Illinois $87,400 to $253,800
• Maine $80,400 to $216,200
• Maryland $94,400 to $253,800
• Massachusetts $94,400 to $270,300
• Minnesota $94,400 to $253,800
• New York $87,400 to $293,800
• New Jersey $100,500 to $293,800
• Ohio $87,400 to $235,000
• Virginia $87,400 to $270,300
• Washington $100,500 to $270,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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