Health Outreach Associate - sales experience required (Bilingual Spanish)

2GHealth Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading health organization is seeking a tech-savvy individual with a passion for elder care and a sales mindset to improve patient engagement and retention for brain health services. The role involves empathetic listening, proactive problem solving, and close collaboration with teams to ensure high-quality patient experiences in a remote working environment.

Benefits

Work virtually from anywhere in the United States

Access to innovative technology

Continuing training and education opportunities

Supportive team environment

Qualifications

• Experience with dementia or Alzheimer’s preferred.
• Experience in navigating healthcare environments.
• Ability to manage sensitive data and coordinate patient information.

Responsibilities

• Increase patient engagement and retention through outreach.
• Facilitate onboarding processes for new patients.
• Collaborate with internal teams for seamless patient experiences.

Skills

Empathetic Listening

Proactive Problem Solving

Detail Orientation

Resilience

Motivated and Goal-Oriented

Tech Savvy

Education

Experience in healthcare or elder care

Job description

Our Company

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:

• 92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
• 73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
• 70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

The role

We are looking for a tech-savvy individual who speaks Spanish, with a passion for health and elder care, and a sales mindset to join our growing team.

Who You Are

• Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
• Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
• Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
• Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
• Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care. You have a sales mindset and find it easy to interact with and convince others, and to promote health-related behaviors.
• Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs/imaging appointments, and collecting relevant patient information. Experience with people living with dementia or Alzheimer’s preferred.
• Equipped for Remote Work: Able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
• Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
• Independent: You thrive in a remote environment!

How your skills and passion will come to life at Isaac Health

Job Objectives

• Increase patient engagement and retention through compassionate outreach.
• Facilitate smooth onboarding processes for new patients.
• Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care.

Performance Metrics

• Conversion rate of initial inquiries to active patients.
• Number of new patients onboarded per month.
• Patient satisfaction scores from feedback surveys.
• Reduction in patient drop-off rates during the initial consultation phase.
• Outreach to patients who have expressed an interest in care to explain Isaac Health’s services and offerings.
• Assist patients with technology and other general questions

What We Offer

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow:
  • Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your clients
  • Access to continuing training and education
• Remote-first model:
  • Work virtually from anywhere in the United States
• Culture and connectivity:
  • A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Note: Please do not contact Isaac Health about your application, as we will review your CV/resume and will reach out to you via email if you are shortlisted.

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.