Health & Nutrition Application Support Specialist

Ben E. Keith Foods; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Ben E. Keith Foods in Fort Worth, TX seeks a Healthcare & Nutrition Application Support Specialist to coordinate training and provide technical support for our customer-facing web applications, including eMenu Manage, ENTRÉE, and Dining Manager.

This role applies technical knowledge to deliver business solutions using Excel, Power BI, and SAP. Responsibilities include user setup, training, troubleshooting, billing audits, and cross-team collaboration with sales, IT, and operations.

Qualifications

• Bachelor’s Degree in Nutrition/Dietetics or Registered Dietitian preferred.
• Experience writing professional reports and communicating with customers and vendors.
• Proficiency with Microsoft Office and data reporting tools is required.

Responsibilities

• Provide initial User Setup, training, and access for new users of Entrée and related menu software.
• Provide software technical support and troubleshooting for healthcare and non-commercial customers.
• Lead Menu Platform billing audits and assist in sales pipeline reporting.
• Share user feedback to improve software systems and training.
• Coordinate communications between management, developers, and users.

Skills

Microsoft Suite

Power BI

SAP

Technical Training

Customer Service

Report Writing

Dietitian Background

Teamwork

Travel

Education

Bachelor’s Degree in Nutrition/Dietetics

Registered Dietitian

Tools

Power BI

SAP

Job description

The Healthcare & Nutrition Application Support Specialist's core responsibilities include coordinating and delivering training and technical support for all current and future customer-facing Ben E. Keith web-based applications, including, but not limited to: eMenu Manage, ENTRÉE, and Dining Manager. This role applies technical knowledge to provide business solutions using specific applications, including Excel, Power BI, and SAP.

Duties & Responsibilities:

• • Provide initial User Setup, training, and access for new users working with customer-facing applications, including Entrée and the menu software program.
• • Provide software technical support and troubleshooting for healthcare & non-commercial customers
• • Primary point of contact for the Menu Platform billing process, including auditing current customer sales
• • Manage sales Pipeline report process for healthcare
• • Share user feedback with appropriate individuals for the purpose of maintaining and/or improving software systems.
• • Understands the sales process and participates in a collaborative relationship with sales, marketing, purchasing, and operations
• • Facilitate project communications with management, developers, and users.
• • Provide menu reports to customers upon request
• • Conduct ServSafe Manager and Handler Training Classes for healthcare customers
• • Work closely with Corp IT and 3rd party software providers
• • Process departmental invoices to accounting
• • Provide nutrition information on products and diet restrictions as customer or sales force inquiries arise
• • Represents Ben E. Keith Foods with professionalism at Food Shows, industry shows, and conferences
• • Other duties may be assigned as needed

Knowledge & Skills:

• • Must have excellent computer skills and proficiency using Microsoft Suite. Power BI and SAP knowledge are desirable.
• • Considerable skill in application software training and effective customer service skills in providing technical advice and instruction to non-technical staff.
• • Ability to write professional reports and communicate effectively with customers, vendors, and employees in written and verbal correspondence
• • Food Service background or Dietitian with recipe costing, food service, menu development, and sales experience.
• • Ability to prioritize multiple projects, assignments, and tasks and be able to work successfully in a team environment under tight deadlines
• • Ability to learn and use all Ben E. Keith applications at an advanced level
• • This job requires some travel; some overnight.

• • This role is 100% on-site in our Fort Worth, TX General Office.
• • No relocation available for this role.
• • Only candidate currently residing in the DFW metroplex will be considered.
• • Applicants must be legally authorized to work in the United States.

Education and/or Work Experience Requirements:

• • Bachelor’s Degree in Nutrition/Dietetics or Registered Dietitian preferred
• • Minimum of one (1) to four (4) years of dietetics work experience preferred
• • Menu and Diet Extension creation experience preferred
• • Obtain and maintain ServSafe Certified Instructor and Exam Proctor Certification

Physical Requirements:

• • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• • Must be able to lift and carry up to 20 lbs.