Health Navigator - 27th Ave; Phoenix, AZ 85017 (9107)

Terros Health; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous PTO/PST

Tuition discounts

Job summary

Terros Health is seeking a Full-Time Health Navigator at our 27th Ave location in Phoenix, AZ. You will support patients in accessing healthcare services, focusing on MOUD, and closing gaps in care within FQHC settings.

You’ll collaborate with providers, case managers, and community resources to promote patient-centered care and improve outcomes. The role involves educating patients, coordinating appointments, and connecting patients with social determinants of health resources.

Qualifications

• High School diploma or equivalent required. Associate’s or Bachelor's in health education, social work, or a related field preferred.
• Minimum of 1.5 years behavioral health experience. Experience working with underserved populations is strongly preferred.
• Peer Support Employment Training certification preferred.
• Bilingual skills are highly desirable but not required.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Responsibilities

• Educate and advocate patients, addressing barriers to care and healthcare system questions.
• Help patients understand and adhere to care plans with potential use of lived experience.
• Provide health education and promote health literacy through one-on-one and group sessions.
• Disseminate materials on primary care, substance use, behavioral health, and wellness.
• Assist with appointment scheduling, referrals, and follow-up across services.
• Coordinate with care management teams to develop comprehensive care plans.
• Support patients in goal setting and health improvement pursuits.
• Follow up on missed appointments and re-engage patients into care.

Skills

Behavioral health experience

Bilingual skills

Education

High School Diploma/GED

Associate/Bachelor preferred

Job description

Job Details: Job Location: 27th Avenue - Phoenix, AZ 85017, Position Type: Full Time, Education Level: High School Diploma/GED, Travel Percentage: Up to 80%, Job Shift: Day Shift, Job Category: Behavioral Health/Social Work, Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Navigator working at our 27th Ave location, in Phoenix, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Location

3864 N 27th Ave, Phoenix, AZ 85017

Schedule

Full-timeMonday - Friday, Daytime ShiftFlexible to Work Weekends & Evenings

Competitive Compensation

Full Benefits, Including 401K and Generous PTO/PST
Language Differential Pay Available!

Position Summary

The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served. This position reports to the Health Center Director or Clinical Site Manager.

Duties May Include

• Patient Education, Advocacy & Outreach
  • Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
  • Support patients in understanding and adhering to care plans, using lived experience where applicable.
  • Provide health education and promote health literacy through one-on-one and group sessions.
  • Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
• Care Coordination & Navigation
  • Assist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
  • Accompany patients to appointments as needed and ensure appropriate follow-up care.
  • Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
  • Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
  • Follow up on missed appointments and reengage patients into care appropriately.
• Community Resource Connection
  • Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
  • Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
  • Develop and maintain community-based collaborations to benefit patient care and coordination.
  • Participate in outreach efforts at community events, and educational activities, including provider health fairs.
• Communication & Follow-Up
  • Follow up on patient phone calls and coordinate timely, team-based responses.
  • Ensure patients are informed, supported, and empowered throughout their care journey

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• High School diploma or equivalent required. Associate’s degree or Bachelor's degree in health education, social work, or a related field preferred.
• A minimum of 1.5 years behavioral health experience. Experience working with underserved populations is strongly preferred.
• Peer Support Employment Training certification preferred.
• Bilingual skills (e.g., Spanish, Mandarin, or other languages) are highly desirable but not required.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.