Health Navigator - 27th Ave; Phoenix, AZ 85017

Terros Health; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous PTO

EAP and wellness program

bilingual pay differential

Job summary

Terros Health seeks a Full-Time Health Navigator at the 27th Ave location in Phoenix, AZ. The Health Navigator will help patients access and navigate healthcare services with emphasis on MOUD and closing gaps in care.

The role works with case managers, providers, and community resources to support underserved populations. Responsibilities include education, advocacy, and care coordination, plus assisting patients in reaching health-related goals and following up on care plans.

Qualifications

• Minimum High School Diploma or GED with 1 year of behavioral health experience.
• Ability to educate, advocate, and support patients navigating care.
• Strong communication and coordination with care teams and community resources.

Responsibilities

• Educate patients and advocate for access to care and resources.
• Coordinate appointments and follow‑up across primary and behavioral health services.
• Connect patients to social determinants of health resources (housing, transportation, finances).
• Follow up with patients to ensure understanding and adherence to care plans.

Skills

Communication

Empathy

Advocacy

Education & Outreach

Education

High School Diploma or GED + 1 year Behavioral Health experience

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Navigator working at our 27th Ave location, in Phoenix, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Full-Time Health Navigator for our 27th Ave location in Phoenix, AZ.

Location

3864 N 27th Ave, Phoenix, AZ 85017

Education & Experience

High School Diploma or GED in Combination With One (1) Year of Behavioral Health Experience.

Schedule

Full-time

Work Days

Monday - Friday, Daytime Shift

Flexible Work

Flexible to Work Weekends & Evenings

Compensation

Competitive Compensation

Benefits

Full Benefits, Including 401K and Generous PTO/PST

Language Differential Pay Available!

Language Differential Pay Available!

Position Summary

The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served. This position reports to the Health Center Director or Clinical Site Manager.

Duties

• Patient Education, Advocacy & Outreach
  • Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
  • Support patients in understanding and adhering to care plans, using lived experience where applicable.
  • Provide health education and promote health literacy through one-on-one and group sessions.
  • Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
• Care Coordination & Navigation
  • Assist patients with appointment scheduling, references, and follow‑up care across primary care, behavioral health, dental, and specialty services.
  • Accompany patients to appointments as needed and ensure appropriate follow‑up care.
  • Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
  • Provide ongoing support to patients engaged in care management, helping them set and reach health‑related goals.
  • Follow up on missed appointments and reengage patients into care appropriately.
• Community Resource Connection
  • Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
  • Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
  • Develop and maintain community-based collaborations to benefit patient care and coordination.
  • Participate in outreach efforts at community events, and educational activities, including provider health fairs.
• Communication & Follow‑Up
  • Follow up on patient phone calls and coordinate timely, team-based responses.
  • Ensure patients are informed, supported, and empowered throughout their care journey.

Benefits & Wellness

• Multiple medical plan options, including a no‑premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more