Health Navigator

Roots Community Health; San Jose (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A community health organization in San Jose seeks a Health Navigator to manage primary care for individuals and families. The role includes conducting barrier assessments, assisting with public benefit enrollments, and providing health coaching. Candidates should hold a Bachelor's degree with experience in social services and a valid California Driver License. This full-time position emphasizes community interaction and support.

Qualifications

• Minimum 3 years’ experience in social services functions.
• Experience in a non-profit organization or community clinic preferred.
• Valid California Driver License with safe driving record.

Responsibilities

• Develop rapport with participants to ensure comfort and safety.
• Conduct comprehensive barrier assessments.
• Assist participants in enrolling in public benefit programs.
• Provide health coaching and support daily clinic operations.
• Complete required documentation and reports.

Skills

Clear and effective verbal and written communication skills

Strong organizational skills

Ability to manage time efficiently

Ability to work with people from diverse backgrounds

Education

Bachelor’s degree in social services or related field

Associate degree with 4 years of experience

Tools

Microsoft Office

Job description

Health Navigator‑Family (South Bay)

Description

Position Summary

The Health Navigator serves as the primary care manager for individuals and families who need services. They facilitate the initial introduction to the organization’s services and maintain ongoing contact with each assigned participant.

Duties and Responsibilities

• Develop rapport and relationships that foster trust to ensure participants feel comfortable and safe.
• Provide face-to-face visits and make outreach calls to the participant based on their needs.
• Perform comprehensive barrier assessment to address barriers such as: psychosocial health, criminal history, physical health, probation/parole status, mental health, job-readiness/competency, substance use, DMV issues, family/support system, child support orders, custody matters, housing, tax issues, access to food, clothing and hygiene items, civil restitution orders, and access to healthcare services.
• Assist participants in enrolling in public benefit programs (Medi-Cal, CalFresh, CalWorks, etc.), medical and social services.
• Provide health coaching (glucometer training, etc).
• Support medical providers and clinical staff as needed in daily clinic operations.
• Complete all required documentation and reports in a timely fashion and in the manner required by program contracts.
• Participate in staff meetings, supervision, agency meetings and staff trainings.
• Help keep site clean and safe at all times.

Requirements

Competencies

• Bachelor’s degree with minimum 3 years’ experience working in social services functions OR
• Associate degree in related fields with 4 years’ experience working in social services.
• Experience working in non-profit organization or community clinic preferred.
• Solid organizational skills including attention to detail and multi-tasking.
• Ability to manage time efficiently.
• Clear and effective verbal and written communication skills.
• Strong working knowledge of Microsoft Office.
• Ability to work with people from diverse backgrounds.
• Valid California Driver License with safe driving record.
• Ability to work on site up to full-time.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.